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13 | Licensing Program Analyst (LPA) Anthony Tuck contacted facility via telephone to speak with Executive Director (ED) Barbara Fleck due to a not being allowed to conduct physical visits at this time due to the COVID-19 Pandemic. LPA explained the reason for the call and to conclude a complaint investigation and deliver the findings.
LPA reviewed copies of received documents pertaining to the prior compliant and reviewed original complaint files and findings. LPA reviewed a copy of the requested POA. LPA reviewed the current LIC 802 allegation and complaint description. LPA learned that the Power of Attorney (POA) and the Reporting Party (RP) are not the same individual. LPA learned that the RP was contacted by facility staff found on LIC 624.
This agency has investigated the allegation listed above. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint. Exit interview was conducted with Barbara Fleck. Copy of the report sent to Barbara via e-mail with a "read receipt" to verify the LIC 9099 was received. Barbara is to print out the report, sign it, and fax a signed copy to LPA at 916-263-4744. |