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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 347005711
Report Date: 05/29/2025
Date Signed: 05/29/2025 10:12:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Vincent Moleski
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20250507084436
FACILITY NAME:ZENCAR SERVICES INCFACILITY NUMBER:
347005711
ADMINISTRATOR:RHYMES, KATHYFACILITY TYPE:
775
ADDRESS:3125 DWIGHT ROAD 500TELEPHONE:
(916) 737-5207
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:30CENSUS: 11DATE:
05/29/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Kathy RhymesTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff were asleep and left clients without supervision while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Vincent Moleski and Sommer Hayes arrived unannounced to deliver findings on this complaint investigation. LPA Moleski met with director Kathy Rhymes and explained the purpose of the visit.

This investigation consisted of interviews, observation, and record review. LPA Moleski interviewed seven staff members (S1-S7), two representatives from Alta California Regional Center, one community member, and made attempts to interview seven clients of this day program (C1-C7). Of these, four clients were able to understand and respond verbally to questions (C4-C7).

In an interview, a member of the community said they witnessed a day program van at a local park on an outing on the morning of May 1, 2025. The witness said they approached the van, and saw two staff members and one or more clients inside. The staff members were lying down and asleep upon their approach, according to the witness. [continued on 9099-C]
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Vincent Moleski
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 27-AS-20250507084436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ZENCAR SERVICES INC
FACILITY NUMBER: 347005711
VISIT DATE: 05/29/2025
NARRATIVE
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The witness said that, after initiating conversation, the staff members identified themselves as representatives of Zencar day program. This individual is a credible witness and provided a signed statement affirming the details of their firsthand observations.

LPA Moleski interviewed the two staff members involved in this incident (S1-S2). Both staff members said they were waiting inside the van with three clients (C1-C3) while waiting for their driver (S3), who was in the park bathroom at the time the witness approached them. S1 said they were “resting in the van,” but denied being asleep. S1 said they were not sure if S2 was asleep. S2 said they were “relaxing” in the van while using their cell phone, but denied being asleep. S3, the driver, said that S1 and S2 were awake both before S3 went to the park bathroom and after S3 returned, although S3 was in the bathroom for an estimated 15 to 20 minutes.

LPA Moleski attempted to interview the clients who were present at the time (C1-C3). C1-C3 are nonverbal and did not respond verbally to LPA Moleski. C1 and C2 did not acknowledge LPA Moleski when he initiated conversation. C3 nodded affirmatively in response to all questions asked by LPA Moleski, even contradictory questions, indicating that C3 did not understand what was being asked.

LPA Moleski interviewed four additional clients of this day program who are verbal (C4-C7), and four additional staff members (S4-S7). C4, C6, and C7 denied having seen staff members asleep on the job, and C5 did not directly answer the question. S4-S7 denied having seen other staff members asleep on the job.

LPA Moleski surreptitiously visited the park where the incident as described above occurred on May 12 and May 27. On the first occasion, LPA Moleski observed a day program van visit the park with clients in care. On this first occasion, LPA Moleski observed staff to be awake and actively supervising clients. LPA Moleski did not observe day program staff or clients visiting on the second occasion.

[continued on 9099-C]
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Vincent Moleski
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 27-AS-20250507084436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ZENCAR SERVICES INC
FACILITY NUMBER: 347005711
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/30/2025
Section Cited
CCR
87208(a)
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“(a) The licensee shall provide care and supervision necessary to meet the client's needs and all services specified in the admission agreement.” This requirement was not met as evidenced by:
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Licensee agrees to send LPA Moleski a written plan of correction by POC due date.
vincent.moleski@dss.ca.gov
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Based on an interview with a credible eyewitness, staff members were asleep and were not supervising clients in care on one occasion, which poses an immediate health, safety, and/or personal rights risk.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Vincent Moleski
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 27-AS-20250507084436
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ZENCAR SERVICES INC
FACILITY NUMBER: 347005711
VISIT DATE: 05/29/2025
NARRATIVE
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The department has determined the following as it relates to the allegation that staff were asleep and left clients without supervision while in care:

Based on an interview with a credible eyewitness, the above allegation is SUBSTANTIATED. A finding that the complaint allegation is substantiated means that the allegation is valid because the preponderance of evidence standard has been met.

This facility is hereby cited per 22 CCR Section 87208(a). An exit interview was held with Rhymes. Appeal rights and a copy of this report were left with Rhymes.
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Vincent Moleski
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4