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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 350709612
Report Date: 04/27/2026
Date Signed: 04/27/2026 03:03:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Mandeep Kaur
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260423095934
FACILITY NAME:HOLLISTER HEAD STARTFACILITY NUMBER:
350709612
ADMINISTRATOR:ROCIO LITLEFACILITY TYPE:
850
ADDRESS:1011 LINE STREETTELEPHONE:
(408) 453-6900
CITY:HOLLISTERSTATE: CAZIP CODE:
95023
CAPACITY:77CENSUS: 67DATE:
04/27/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Rocio LitleTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff yelled at another staff in front of children.
INVESTIGATION FINDINGS:
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On 04/27/2026, Licensing Program Analyst (LPA) Mandeep Kaur conducted an unannounced complaint investigation. LPA met with Director, Rocio Litle and explained the reason of the today's investigation. During today's investigation, LPA conducted observations, interviewed Director, random staff, random children, attempted to interview random children and review records. A copy of the Child Care Facility Roster, Personnel report and pertinent documents of investigation were provided to LPA prior to the conclusion of today's investigation.

Based on interviews, athough the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency issued during today's investigation. Appeal rights were provided.

**Continue on next page**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260423095934
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HOLLISTER HEAD START
FACILITY NUMBER: 350709612
VISIT DATE: 04/27/2026
NARRATIVE
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Exit interview conducted and report was reviewed with Director, Rocio Litle.

A Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Mandeep Kaur
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2