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13 | Licensing Program Analyst Susan Parker contacted the facility via telephone, due to COVID-19, to deliver the final complaint investigation report. LPA identified herself and discussed the purpose of the call and the elements of the allegations with Administrator Keely Miller.
The investigation consisted of the following: LPA Parker interviewed Administrator Keely Miller, Caregivers #1, #2, and #3, resident #1, LPA Parker received/reviewed a letter which was sent to resident #1, staff notes, Pre-Placement Appraisal and Needs/Services Plan for resident #1.
The investigation revealed the following: It was alleged that on 7/14/20, resident #1 was allowed to sit in urine and feces for over 2 hours. LPA Parker interviewed staff #3 who was on duty when this incident was alleged to have happened. Staff #3 said she did not allow resident #1 to sit in urine/feces. Staff #3 said there are many times when resident #1 will refuse to have toileting done, or will allow staff to do toileting when the resident
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