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13 | Licensing Program Analyst (LPA)Bernadette Allen arrived at the facility unannounced to initiate a complaint investigation and deliver the findings for the allegations listed above. LPA met with Administrator Keely Miller.
The investigation consisted of file review, observations, and interviews with six (6) staff members and nine (9) residents. The nine (9) residents said that their rooms are cleaned daily by them or the staff. The residents were asked how often does the staff change their linens and they said once a week or more if needed. The resident in question was interviewed with the assistance of (S1) who translated the interview with (R1) who said that their linens are changed weekly or as needed, their incontinence needs are always met, and they always have clean water to drink. During the visit LPA observed that (R1) had clean drinking water on the side of their bed, there was clean linen on the bed and another staff member came to assist the resident with their grooming needs. LPA visited six (6) rooms which were clean and free of odors.
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