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13 | Licensing Program Analyst (LPA) Bernadette Allen arrived at the facility unannounced to initiate a complaint investigation and deliver the findings for the allegations listed above. LPA met with Administrator Keely Miller.
The investigation consisted of observations and interviews with six (6) staff members and nine (9) residents. The residents interviewed were asked if any staff member(s) have ever hit them, handled them in a rough manner, or spoken to them in an inappropriate manner. The nine(9) residents stated that the they have never been hit by a staff member(s) or handled in a rough manner and the staff has never spoken to them in an inappropriate manner. The six (6) staff members interviewed said that there hasn't been a time when they have seen or heard of another staff member(s) hitting a resident, or treating the residents in a rough manner, nor have they experienced a staff member speaking to residents in an inappropriate manner.
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