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13 | Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to the facility to initiate the complaint investigation and deliver findings. LPA met with administrator Keely Miller who was informed of the visit. The investigation consisted of observations, records review, and interviews with residents and staff members.
Allegation 1. The residents and staff members stated alternative measures were taken to ensure staff and residents had access to water while the water was turned off by the water company. LPA observed an overflow of water in the administrator’s office, and running water througout the facility. It was observed that additional water was purchased.
Allegation 2. Interviews conducted with facility staff, facility residents, and records reviewed revealed there are no residents that require, or are receiving wound care. |