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13 | Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to initiate and deliver findings for the mentioned allegations. LPA met with Kara Richardson Customer Liaison who was informed of the purpose of the visit and allegations.
The investigation consisted of interviews with staff, residents, record review, and observations.
LPA toured the facility and seven (7) resident’s rooms and observed that all toilets in the rooms were operating/flushing and there was running hot water that measured between 105-110 degrees. LPA also observed the kitchen staff washing dishes with hot water.
Residents were interviewed and they stated they receive the help that they need but it comes slow sometime and additional staff would be helpful. The residents stated that the food service is good to them, and they don’t have any complaints. LPA observed residents in the dining area eating a balanced lunch baked chicken, mashed potatoes, green peas, fruit, water, and juice. There was also a menu avaliable for review.
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