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13 | Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to initiate and deliver findings for the mentioned allegations. LPA met with Kara Richardson Customer Liaison who was informed of the purpose of the visit and allegations.
The investigation consisted of interviews with outside parties, staff, residents, record review, and observations.
LPA Allen conducted an interview with Resident 1 (R1) who stated a staff member dropped coffee on their leg and foot while serving them breakfast in bed. R1 stated they could not recall who the staff member was, but there was a witness who could possibly confirm the allegation. LPA attempted to interview Resident 2 (R2) but they could not confirm or deny the allegations.
The interviews with staff members have stated they observed unexplained scaring thought to be burns on R1’s body but no longer believe R1 was ever burned, and the scaring has inproved since additional care has been provided. |