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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 02/03/2022
Date Signed: 02/03/2022 02:32:49 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2022 and conducted by Evaluator Javier Prieto
COMPLAINT CONTROL NUMBER: 18-AS-20220126135848
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:JAMES BRASWELLFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: 85DATE:
02/03/2022
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:James Braswell and Maria CervantesTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff failed to meet resident's needs
Facility staff failed to treat resident with respect
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conclude a complaint investigation regarding allegations that the facility staff failed to meet resident's needs and facility staff failed to treat resident with respect. LPA Prieto met with administrator James Braswell (S1) who was interviewed, as well as staff #2 (S2), staff #3 (S3). LPA also interviewed resident #1 (R1). Staff stated that there has not been any disrespect to R1 and there has not been any complaints related to R1's care. R1 stated that all care needs are being met as well as being very pleased with the staff's care and interactions. R1 stated that there are no concerns to be reported to this State representative.

This agency has investigated the complaint alleging that the facility staff failed to meet resident's needs and facility staff failed to treat resident with respect. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Javier Prieto
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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