360902129-4-19-2023-18-AS-RLAY-CRAMSU-20230427095227

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 04/19/2023
Date Signed: 04/19/2023 01:42:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2020 and conducted by Evaluator Tricia Danielson

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20201014104738

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	JAMES BRASWELL		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156	CENSUS: 93	DATE:	04/19/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Melanie Niez, Administrator		TIME COMPLETED:	01:50 PM

ALLEGATION(S):

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Facility staff is locking the residents out of the faciltiy while in the designated smoking area

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Tricia Daneilsona and Janette Romero arrived to the facility to conclude an investigation into the allegation into the allegation above. LPAs met with Administrator Melanie Niez and explained the purpose of the visit.
During today's visit, LPAs interviewed eleven (11) residents, two (2) staff, and toured the facility. Regarding the allegation "Facility staff is locking the residents out of the faciltiy while in the designated smoking area", it was alleged that facility staff keep the door to the outside smoking area locked preventing residents who are outside smoking from being able to get back into the building. Interviews were conducted with eveln (11) residents. Seven (7) of eleven (11) residents interviewed reported they smoke. Seven (7) of eleven (11) residents interviewed reported the door to the smoking area locks on occasion as they exit but they are able to get back into the building either by going around to the front door, by holding it open to prevent it from latching, or by calling the front desk. No residents interviewed reported the door is locked by staff on purpose.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of this report was provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 248-8031
LICENSING EVALUATOR NAME: Tricia Danielson	TELEPHONE: (951) 565-7254
LICENSING EVALUATOR SIGNATURE:	DATE: 04/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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