360902129-1-14-2025-56-AS-KCLS-DKSTHJ-20250822144449

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 01/14/2025
Date Signed: 01/14/2025 01:24:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2025 and conducted by Evaluator Sarina Ramirez

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20250106112523

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156	CENSUS: 108	DATE:	01/14/2025
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Administrator Melanie Niez		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Facility staff are not providing non-slip mats for resident shower
Facility staff are not providing nutritious meals
Facility staff do not meet residents dietary needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA met with Aministrator Melanie Niez and discussed the purpose of the visit.

Regarding allegation #1. LPA Ramirez conducted 2 staff interviews. 2 out of 2 staff informed LPA the tile in resident showers are non slip.

LPA conducted 10 resident interviews. 3 out of 10 residents indicated non slip mats are provided in the showers. 1 out of 10 resident stated showers do not have non slip mats. 6 out of 10 residents receive assistance in the showers to prevent them from slipping.

Regarding allegation #2, LPA conducted 3 staff interviews. 3 out of 3 staff indicated the facility provides nutritious meals.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20250106112523

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 01/14/2025

NARRATIVE

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LPA conducted 10 resident interviews. 5 out of 10 residents indicated the facility provides nutritious meals. 2 out of 10 residents indicated the facility does not provide nutritious meals. 2 out of 10 residents stated the facility somewhat provides nutritious meals. 1 out of 10 residents did not answer.

Regarding allegation #3, LPA conducted 3 staff interviews. 3 out of 3 staff stated they meet residents dietary needs.

LPA conducted 10 resident interviews. 7 out of 10 residents do not have special diets. 3 out of 10 residents indicated their dietary needs are being met.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated. A finding that complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report was discussed and provided to Administrator Melanie Niez.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025

LIC9099 (FAS) - (06/04)

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