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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 02/13/2025
Date Signed: 02/13/2025 12:42:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Sarina Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250210083855
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: 106DATE:
02/13/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Administrator Melanie NiezTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
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8
9
Staff did not treat resident with respect
Staff handled resident roughly
INVESTIGATION FINDINGS:
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9
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13
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA met with Administrator Melanie Niez and explained the purpose of the visit.

The investigation consisted of observation and interviews with relevant parties. Allegation #1 indicates that staff did not treat resident with respect. During the investigation, LPA did not find evidence to corroborate the allegation. The incident in question was due to R1 being intoxicated, Interviews with Four (4) staff indicated they treated R1 with respect. R1 was unable to be interviewed due to taking a nap and refused to speak with LPA, however LPA left a business card to speak with R1 at a later time.

LPA spoke with Nine (9) residents who witnessed the incident, 8 out of 9 residents indicated staff treat all residents with respect and did not treat R1 disrespectfully. 1 out of 9 residents indicated staff have been harrassing R1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250210083855
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 02/13/2025
NARRATIVE
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Regarding allegation #2, It is alleged that facility staff handled resident in a rough manner. Interviews with 9 residents revealed 8 out of 9 staff have never handled them in a rough manner nor did staff treat R1 in a rough manner. 1 out of 9 residents indicated staff treated R1 in a rough manner. Interviews with Four (4) staff revealed that they did not handle R1 in a rough manner and have not witnessed other staff handle residents in a rough manner.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated. A finding that complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report was discussed and a copy was provided to Administrator Melanie Niez.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2