360902129-3-4-2025-56-AS-KCLS-DKHTWH-20250813150535

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 03/04/2025
Date Signed: 03/04/2025 01:19:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2025 and conducted by Evaluator Sarina Ramirez

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20250226102920

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156	CENSUS: 103	DATE:	03/04/2025
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Administrator Melanie Niez		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Staff did not prevent residents from smoking in the facility
Staff are not providing a comfortable environment for residents
Staff did not ensure the facility was kept clean
Staff did not ensure there was an activities director
Staff are not properly communicating with residents
Staff are not providing activities for residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Administrator Melanie Niez and discussed the purpose of the visit.

Regarding Allegation #1, LPA interviewed nine (9) residents, all of whom confirmed that smoking is not allowed in the facility. They reported not having seen or smelled residents smoking in rooms. LPA observed a designated smoking area for residents.

LPA interviewed five (5) staff members, who all stated that smoking is prohibited in the facility and that residents are redirected to the designated smoking area.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 56-AS-20250226102920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 03/04/2025

NARRATIVE

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Regarding allegation #2, LPA interviewed nine (9) residents. Eight (8) residents reported that the staff provides a comfortable environment, and they feel safe. One (1) resident mentioned discomfort due to constant arguments among residents.

LPA interviewed five (5) staff members, who all stated that they provide a comfortable environment, treat residents like family, and constantly work on improvements.

Regarding allegation #3, LPA interviewed nine (9) residents. Seven (7) residents reported that the staff ensures the facility is kept clean. Two (2) residents mentioned that the facility is sometimes dirty.

LPA interviewed five (5) staff members, who all stated that they ensure the facility is kept clean, with housekeepers and caregivers assisting in cleaning. A deep cleaning has been added on weekends.

Regarding allegation #4, LPA interviewed nine (9) residents. Two (2) residents reported that the facility did not have an activities director for a couple of months. One (1) resident was unsure of the duration. Six (6) residents reported that the facility was without an activities director for a short period.

LPA interviewed five (5) staff members. Three (3) staff members stated that an activities director was hired within about a week and that staff always stepped in to cover daily activities. Two (2) staff members reported that the facility always had an activities director.

Regarding allegation #6, LPA interviewed nine (9) residents, all of whom reported that staff members communicate properly with residents.

LPA interviewed five (5) staff members, who all stated that they communicate effectively with residents, treat them like family, and that the Administrator maintains an open-door policy allowing residents to communicate freely.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 56-AS-20250226102920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 03/04/2025

NARRATIVE

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Regarding allegation #6, LPA interviewed nine (9) residents. Eight (8) residents reported that staff provides activities for residents. One (1) resident mentioned that activities were not provided.

LPA interviewed five (5) staff members, who all stated that activities have always been provided. With the new activities director, changes have been implemented, and additional activities have been added.

Based on LPA's observations, record reviews, and interviews, the above allegations are unsubstantiated. This means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Administrator Melanie Niez at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

LIC9099 (FAS) - (06/04)

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