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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 07/14/2025
Date Signed: 07/14/2025 04:28:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2023 and conducted by Evaluator Magda Malcore
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20230803164853
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: 108DATE:
07/14/2025
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Melanie NiezTIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Resident's privacy was invaded by staff
Resident was not treated with dignity
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Magda Malcore conducted an announced visit to the facility to conclude the investigation on the above allegations. LPA identified self and met with Administrator, Melanie Niez. LPA discussed the purpose of the visit with Administrator Niez.

Regarding the allegation, resident’s privacy was invaded by staff, four (4) staff interviews reveal they have not invaded a resident’s privacy. Five (5) out of six (6) resident interviews reveal staff have not invaded their privacy.

Regarding the allegation, resident is not treated with dignity, four (4) staff interviews reveal they treat residents with dignity. Five (5) out of six (6) resident interviews reveal staff treat them with dignity.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 56-AS-20230803164853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 07/14/2025
NARRATIVE
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Based on interviews with staff and residents, the allegations are Unsubstantiated. An Unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and provided with appeal rights to Administrator Niez at the conclusion of the visit.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2023 and conducted by Evaluator Magda Malcore
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20230803164853

FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: DATE:
07/14/2025
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Melanie NiezTIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Unclear adult providing care to residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Magda Malcore conducted an announced visit to the facility to conclude the investigation on the above allegation. LPA identified self and met with Administrator, Melanie Niez. LPA discussed the purpose of the visit with Administrator Niez.

Regarding the allegation, unclear adult providing care to residents, LPA review of the Department’s background check system reveals, staff #1(S1) was associated to the facility on 7/07/2023 and disassociated on 08/04/2023, S1 was determined not eligible to work at the facility as they required a criminal record exemption.

LPA review of facility records reveals, S1 was on July/August 2023 schedule. Administrator interview reveals S1 started working on July 6, 2023 and quit on August 6, 2023. It was not until August 15, 2024, when S1 was granted a criminal exemption through the Department and rehired by the facility. In addition, S1 stated that they did work at the facility in July of 2023.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 56-AS-20230803164853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 07/14/2025
NARRATIVE
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Based on LPA record review and staff interviews, the allegation is Substantiated. A Substantiated finding means that the allegation(s) is valid because the preponderance of the evidence standard has been met. An immediate civil penalty of $500 is assessed for background check violation.

An exit interview was conducted where reports (LIC9099, LIC9099-C, LIC9099-D, LIC421bg) were discussed and copies provided with Appeal Rights to Administrator Niez at the conclusion of the visit.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 56-AS-20230803164853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/15/2025
Section Cited
CCR
87355(e)(2)
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87355(e)All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2)Obtain a California clearance or a criminal record exemption as required by the Department…this requirement is not met as evidenced by
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Staff #1 (S1) no longer is employed at the facility. The Administrator/Licensee shall submit a statement of understanding on the regulation cited by POC due date.
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The Licensee did not comply with section cited above by S1 working at the facility from July 2023 until August 6, 2023 without a criminal record clearance or exemption, which poses an immediate health, safety and personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5