360902129-11-21-2025-56-AS-KCLS-DP8VUR-20251210154509

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 11/21/2025
Date Signed: 11/21/2025 03:20:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
and conducted by Evaluator Eldin Serrano

COMPLAINT CONTROL NUMBER: 56-AS-20230918124418

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156	CENSUS: 103	DATE:	11/21/2025
		UNANNOUNCED	TIME BEGAN:
MET WITH:	Melanie Niez, Administrator		TIME COMPLETED:

ALLEGATION(S):

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Facility did not notify staff of PPE protection to care for contagious resident.
Resident's room is not sanitized.
Staff do not assist resident with incontinence needs.
Staff do not prevent residents room from malodorous.
Residents room have parasites.

INVESTIGATION FINDINGS:

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On 11/21/2025 at 12:15 PM, Licensing Program Analysts (LPAs) Eldin Serrano and Sarina Ramirez made an unannounced visit to the facility to investigate and deliver the findings of the above allegations. LPAs met with administrator Melanie Niez to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staff and residents as well as facility observation.

Allegation #1: Facility did not notify staff of PPE protection to care for contagious resident. – Based on information received during staff interviews, 7 out of 8 staff stated that the facility notified staff to use PPE protection to care for contagious resident. Staff #1 (S1) stated that the hospital has the resident confined on 9/3/2023 and cannot return to the facility until the resident is cleared with CDC. The facility is unaware that the resident has contagious infection until they were notified by the hospital. The facility posted a sign not to go to the resident room on 9/14/23. The facility would not have known at the date of the incident. The facility did the necessary precaution to mitigate spreading of the disease. LPA was unable to corroborate the allegation.
*** Continuation in LIC9099C ***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:	DATE:

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE:

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20230918124418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 11/21/2025

NARRATIVE

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Allegation #2: Resident's room is not sanitized. - Based on interviews with residents and staff. 7out of 8 staff and 8 out of 8 residents stated that the resident’s room was cleaned and sanitized. Facility also provided the housekeeping schedule. LPA was unable to corroborate the allegation

Allegation #3 Staff do not assist resident with incontinence needs .- Based on interviews and information received during the investigation 7 out 8 staff and 8 out 8 residents stated that the staff assisted residents with incontinence needs. LPA is unable to corroborate the allegation.

Allegation #4 Staff do not prevent residents room from malodorous. – During interview with staff and residents, LPA observed that the facility does not have a foul smell at the time of the visit. The housekeeping staff and caregivers coordinate the cleaning of the residents’ rooms to prevent the room from having an odor. Every resident interview revealed that their room smells good according to them.

Allegation #5 Residents room have parasites.- – Based on interviews and information received during the investigation 7 out 8 staff and 8 out 8 residents stated that there are no pests, bed bugs or parasites in the residents’ room. It was revealed that if there are any ants and roach activities, the maintenance staff will address it right away and they will coordinate it with the pest control company that they are in contract with. Facility provided the contract with Orkin Pest Control company.

Information received during investigation LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to administrator Melanie Niez

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 11/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2025

LIC9099 (FAS) - (06/04)

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