360902129-1-21-2026-56-AS-KCLS-DQRTM3-20260128135027

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 01/21/2026
Date Signed: 01/21/2026 12:38:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/28/2023 and conducted by Evaluator Magda Malcore

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20231128152625

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156; 156	CENSUS: 106	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Melanie Niez		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Staff not giving medication to resident as prescribed
Staff not ordering medication in a timely manner
Staff violating resident personal rights

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to conclude the complaint investigation and deliver findings on the above allegations. LPA met with Administrator, Melanie Niez, who was informed of today’s visit. The investigation consisted of LPA observations, reviewing pertinent records, and interviews with residents and staff.

Regarding the allegation, staff not giving medication to residents as prescribed, four (4) out of six (6) residents interviews indicate that staff are giving them their medications as prescribed. Four (4) staff interviews indicate that they are giving medications to residents at prescribed. LPA’s audit of resident medications indicates medications are properly dispensed and documented.

Regarding the allegation, staff not ordering medication in a timely manner, four (4) out of six (6) resident interviews indicate that staff do order their medications in a timely manner.
***continued on LIC9099C***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20231128152625

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 01/21/2026

NARRATIVE

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Four (4) staff interviews indicate that they order medications in a timely manner. LPA’s audit of resident medication records and staff documentation, indicates not enough evidence to corroborate the allegation that staff are not ordering resident's medication in a timely manner.

Regarding the allegation, staff violating resident personal rights, five (5) out of six (6) residents interviews indicate that staff did not violate their personal rights. Four (4) staff interviews indicate that they have not violated resident’s personal rights.

Based on the Department’s investigation, the allegations mentioned in this report are Unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy provided with appeal rights to Administrator Niez at the conclusion of the visit

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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