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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 02/01/2026
Date Signed: 02/01/2026 11:25:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2024 and conducted by Evaluator Hannah Rodgers
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20240122114507
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: 106DATE:
02/01/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Administrator Melanie NiezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff did not safeguard residents personal property
Staff did not allow resident to return to their previous apartment
Resident’s room does not meet their individual needs and preferences
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Administrator Melanie Niez.

On January 22, 2024, it was alleged that staff did not safeguard resident’s personal property, staff did not allow resident to return to their previous apartment, and resident’s room does not meet their individual needs and preferences. The Department’s investigation consisted of unannounced facility visits, records review, and staff and resident interviews.

According to the allegations received staff threw away Resident #1 (R1)’s personal couch, took away their bed, and threw out their clothing due to bugs. It was also alleged R1 was unable to return to their previous apartment due to the bugs and R1’s new bedroom’s shower does not fit R1’s shower chair.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 02/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20240122114507
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 02/01/2026
NARRATIVE
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Interviews with staff and residents revealed that R1 had bed bugs in their previous room and was asked to move rooms in order to fumigate. Interviews revealed that R1’s personal couch was infested past the point of recovery and thus was thrown away. Interviews revealed that the personal couch was replaced by staff with a different piece of furniture and R1’s clothing was not thrown away but rather gave back in increments after fumigation. Interviews did not reveal that R1’s new bedroom’s shower did not fit R1's shower chair. Review of facility records revealed that R1 was back in their original room.

Based on interviews and records review, the investigation did not yield a preponderance of evidence to conclude that that staff did not safeguard resident’s personal property, staff did not allow resident to return to their previous apartment, and resident’s room does not meet their individual needs and preferences. Based on the foregoing, the allegations are unsubstantiated. This finding means that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Administrator Melanie Niez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 02/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2