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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 02/10/2026
Date Signed: 02/10/2026 03:31:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250307102314
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: 104DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Facility administrator-Melanie NiezTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility is not kept free of bed bugs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA met with Administrator Melanie Niez, and discussed the purpose of the visit.

First Allegation:-Facility is not kept free of bed bugs.
LPA Singh reviewed records, interviewed staff and observation. The investigation conducted by Department staff consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated facility has an ongoing issue with pests-cockroaches and bed bugs, facility has changed the pest control services but need to do it more frequently.
Eleven (11) out of Eleven (11) residents stated facility has pest issues-bed bugs and cockroaches are every where in the room, dining hall, facility do have pest control coming to the facility but it is ongoing problems and need to do an aggressive treatment to get rid of the bed bugs/cockroaches from the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 56-AS-20250307102314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 02/10/2026
NARRATIVE
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Based on observations, interviews, record reviews, and the totality of evidence gathered, there is sufficient evidence to support the allegation. The preponderance of evidence standard has been met, leading to the substantiated finding of Staff/Licensee is not keeping facility free of pests which poses a potential health and safety risk to clients in care.

An exit interview was conducted, and this report (LIC809) LIC 809C, LIC809D and Appeal Rights were
discussed and provided to Facility Administrator Melanie Niez.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2025 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250307102314

FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156CENSUS: 104DATE:
02/10/2026
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Facility administrator-Melanie NiezTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility does not maintain smoke detectors.
Facility does not respond to call buttons in a timely manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPA met with Administrator Melanie Niez, and discussed the purpose of the visit.

Second Allegation:- Facility does not maintain smoke detectors.
LPA Singh reviewed records and interviewed staff. The investigation conducted by Department staff consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated Facility do maintain smoke detectors and fire department come and do the in-service regularly and fires drill is conducted on a quartely manner.

Eleven (11) out of Eleven (11) residents stated facility staff members interviewed stated Facility do maintain smoke detectors and fire department comes to check and fire drill is conducted on a timely (quarterly) manner.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 56-AS-20250307102314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 02/10/2026
NARRATIVE
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Third Allegation:- Facility does not respond to call buttons in a timely manner.

LPA Singh reviewed records and interviewed staff. The investigation conducted by Department staff consisted of interviews and reviews of pertinent records. Seven (7) out of Seven (7) facility staff members interviewed stated Facility does respond to call buttons in a timely manner and been checked in the office too where office staff talk to staff/carers on walkie-talkie to send the message to staff helping other residents and assist resident in a timely manner.


Eleven (11) out of Eleven (11) residents stated facility staff members interviewed stated Facility does respond to call buttons in a timely manner and responds to residents. LPA Singh was in one of the rooms of the resident and resident press the call button and staff did come on time to assist resident immediately.

Therefore, based on the evidence gathered during the investigation, the allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report (LIC809) LIC 809C were discussed and provided to Facility Administrator Melanie Niez.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 56-AS-20250307102314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/10/2026
Section Cited
CCR
80087(a)
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a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors.(1) The licensee shall take measures to keep the facility free of roaches and other insects/pest/bed bugs. The licensee stated there is a possibility pest are in the home.
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The Facility administrator Melanie Niez has agreed to schedule an appointment for pest control and provide proof of service by the poc date of 02/16/2026.
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This requirement was not met as evidenced by: This poses a potential health and safety risk to clients in care.
and the administrator Melanie Niez has agreed to schedule an appointment for pest control and provide proof of service by the poc date of 02/16/2026.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5