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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 03/21/2026
Date Signed: 03/21/2026 12:53:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251014081814
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156; 156CENSUS: 108DATE:
03/21/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Melanie NiezTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff does not ensure facility floors are kept in clean sanitary conditions
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Melanie Niez and explained the purpose of the visit regarding the allegation stated above.

First allegation: Staff does not ensure facility floors are kept in clean sanitary conditions. Regarding the allegation stated above, LPA conducted a walkthrough of the interior premises of the facility, during the walkthrough of the second floor LPA observed that the floor was not kept in clean conditions. In addition, during the walkthrough of the second floor LPA observed insects (cock roaches) crawling on facilities walls. LPA inspected rooms located on the second floor and observed that the rooms were free of cock roaches and bedbugs. LPA conducted an interview with Staff #1 who informed LPA that the facility has a contract with pest control. During review of records LPA observed that on March 3,2026 Orkin conducted a standard/monthly treatment service however, service report did not indicate if the treatment was to treat the issue concerning cock roaches.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251014081814

FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156; 156CENSUS: 108DATE:
03/21/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Melanie NiezTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility does not ensure an adequate supply of PPE is available for staff use
Licensee does not ensure facility has adequate night supervision at all times
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Melanie Niez and explained the purpose of the visit regarding the allegation stated above.

First allegation: Facility does not ensure an adequate supply of PPE is available for staff use. Regarding the first allegation LPA conducted an interview with Staff #1, Staff #2, Staff#3, Staff #4, and Staff #5, regarding the allegation “Facility does not ensure an adequate supply of PPE is available for staff use” S#1-5 informed LPA that they have no issues regarding Personal Protective Equipment (PPE), Staff #1-5 informed LPA that the facility provides staff with the proper PPE supply. In addition, Staff #1-5 informed LPA that they are all aware as to where PPE supply is kept and stored when needed. LPA conducted a walkthrough of the facility and observed Personal Protective Equipment (PPE) supplies to be stored in reception area. Furthermore, LPA conducted an interview with Staff #5 who informed LPA that Personal Protective Equipment (PPE) supplies are always stocked and available to all staff upon need and request.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 56-AS-20251014081814
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 03/21/2026
NARRATIVE
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Second allegation: Licensee does not ensure facility has adequate night supervision at all times. Regarding the allegation stated above, LPA conducted an interview with Staff #1, Staff #2, Staff #3, and Staff #4, regarding the alleged allegation stated above Staff #1-4 informed LPA that currently the facility has enough care supervision for all shifts. Staff #1-4 informed LPA that care support is needed during the times that the facility receives unexpected call-offs along with unexpected resignations. However, Staff #1-4 stated that facility is currently staffed. LPA conducted interviews with Resident #1, Resident #2, Resident #3, Resident #4, and Resident #5, regarding the allegation stated above and all residents informed LPA that they have no concerns pertaining to their care and informed LPA that caregivers respond to their calls on a timely manner. Resident#1-5 informed to LPA that currently there is enough staff support; however, there has been times where staff been over worked during staff shortage. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Melanie Niez.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 56-AS-20251014081814
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 03/21/2026
NARRATIVE
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Staff #1 informed LPA that the facility will be contacting Orkin to conduct a treatment to target the issue concerning cock roaches. Based on the evidence gathered during the investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the findings are valid because the preponderance of the evidence standard has been met. Title 22 regulations Maintenance and Operation 87303 (a)(1), from division 6, chapter, article 6, is, cited on the attached LIC 9099 D.

An exit interview was conducted where this report, appeal rights, and LIC9099-D was discussed, and a copy of the report was provided to Facility Administrator Melanie Niez at the conclusion of the visit.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 56-AS-20251014081814
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/31/2026
Section Cited
CCR
87303(a)(1)
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Maintenance and Operation 87303...(a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors...(1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition.

This requirement is not met as evidence by:
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Licensee has agreed to read over the Maintenance and Operation regulation and provide training to all staff regarding the regulation of maintaining the facility clean and sanitary. The Licensee will contact Orkin to provide treatment and address the issue concerning cock roaches. The Licensee will provide LPA with a copy of the training addressing housekeeping. In addition, the Licensee with provide LPA with a Service Report stating the treatment for roaches. By POC 3/31/2026.
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Based on observation the licensee did not ensure that the facility is maintained free from insects, which poses an immediate health, safety, or personal rights risk for residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5