360902129-3-24-2026-56-AS-NBRN-DSNSXQ-20260330141617

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 03/24/2026
Date Signed: 03/24/2026 02:36:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Raquel Hernandez

COMPLAINT CONTROL NUMBER: 56-AS-20250506140259

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156; 156	CENSUS: 105	DATE:	03/24/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Administrator Melanie Niez		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Staff are not mitigating the spread of scabies in the facility
Staff are not meeting residents’ showering needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit to investigate allegations above. LPA met with Administrator Melanie Niez and explained the purpose of the visit. The investigation consisted of facility tour, resident interviews, and staff interviews.

On 05/06/2025, the licensing department received a complaint regarding staff not being able to mitigate the spread of scabies in the facility. LPA conducted (6) staff interviews. 6 out of the 6 staff stated they have not witnessed scabies being at the facility or have contracted scabies. LPA conducted (8) resident interviews. 8 out of the 8 stated they were not diagnosed with scabies nor have they witnessed other residents contract scabies.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20250506140259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 03/24/2026

NARRATIVE

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Additionally, licensing department received an additional allegation in regards to staff not meeting residents showering needs. LPA received documentation of facility shower schedule. LPA conducted (8) resident interviews. (4) out of the (8) residents interviewed do not require assistance bathing and stated to not have witnessed other residents have issues with showers. (1) out of the remaining eight refused to corroborate with LPA interview and the remaining (3) stated to not have any issues with facility staff providing showers. LPA conducted (6) staff interviews. Based on staff interviews, there was not enough evidence to corroborate staff not meeting residents showering needs.

Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and this report (LIC9099) were discussed and provided to Administrator Melanie Niez.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026

LIC9099 (FAS) - (06/04)

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