360902129-2-13-2026-56-AS-KCLS-DY6VRE-20260922163950

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 02/13/2026
Date Signed: 02/13/2026 01:10:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2026 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20260205093350

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156	CENSUS: 104	DATE:	02/13/2026
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:	Administrator Melanie Niez		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Facility staff neglected resident in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegation. LPA met with Administrator Melanie Niez, and discussed the purpose of the visit.

It was alleged that facility staff neglected a resident in care. LPA interviewed Resident #1 (R1), who reported needing to use the restroom but was unsure whether water or urine was on the floor, which resulted in slipping and falling. Staff contacted the local fire department for assistance in lifting R1.

During an interview with Staff #1 (S1), S1 stated they responded to R1’s call and found R1 on the floor in a puddle of urine. S1 explained that R1 often urinates while walking to the bathroom; however, S1 was uncertain whether this occurred during the incident. S1 indicated R1 may have slipped while urinating en route to the restroom or may have urinated after falling.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20260205093350

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 02/13/2026

NARRATIVE

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LPA interviewed nine (9) residents. Five (5) of the (9) residents stated they do not feel neglected by staff, while four (4) of the (9) residents reported occasional neglected, noting that some caregivers provide better care than others and that staff appear overworked and understaffed.

The LPA also interviewed four (4) staff members. All staff denied neglecting residents. One staff member acknowledged being short-staffed at times, which can result in multiple call lights being activated simultaneously and residents waiting longer for assistance. Staff further reported that R1 often delays calling for help and attempts to ambulate independently, which sometimes results in not reaching the restroom in time.

Based on observation, record review, and interviews; there is insufficient evidence to determine facility staff neglected resident in care. Therefore, the allegation above is Unsubstantiated.

An Unsubstantiated complaint means, that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Administrator Melanie Niez and a copy of this report was provided at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

LIC9099 (FAS) - (06/04)

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