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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 04/06/2026
Date Signed: 04/06/2026 03:42:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251023193220
FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156; 156CENSUS: 108DATE:
04/06/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Facility Administrator Melanie Niez TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff does not ensure facility is free of pests.
Staff does not ensure facility is free of rodents.
Staff does not ensure facility is free of mold.
Staff does not ensure facility vents are clean.
Staff does not ensure resident's garbage has lining.
INVESTIGATION FINDINGS:
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On 04/6/2026, Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to deliver findings on allegations stated above. LPA Singh met with front staff and was granted entry into the facility. LPA Singh was greeted by facility administrator Melanie Niez and stated the purpose of this visit. The investigation conducted by LPA Singh consisted of observations, interviews and records review.

First Allegation:- Staff does not ensure facility is free of pests.
Regarding the allegation stated above, LPA conducted a walk through the facility and did not see any cockroaches or any other pests in residents rooms or in the facility. Facility is conducting regularly pest control by Orkin company.
LPA Singh interviewed residents and staff, Five (5) out of Five (5) residents and Five(5) out of Five(5) Staff stated that there is ongoing issues with cockroaches/pests in the facility administrator stated the facility has a contract with pest control company and they come monthly to do pest spray control and Staff also ensures facility is clean and sanitary.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 56-AS-20251023193220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 04/06/2026
NARRATIVE
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Therefore, based on the evidence gathered during the investigation, the allegations listed above is deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report (LIC9099) LIC 9099C were discussed and provided to Facility Administrator Melanie Niez at the conclusion of the visit.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 56-AS-20251023193220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 04/06/2026
NARRATIVE
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Second allegation: Staff does not ensure facility is free of rodents.

Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, LPA Singh did not see any rodents inside or outside of the facility, LPA interviewed residents and staff, Five (5) out of Five(5) residents and Five(5) out of Five(5)Staff stated that there are no rodents in the facility and staff keep facility clean.

Third allegation: Staff does not ensure facility is free of mold.

Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, inside and outside perimeter of the facility and found that there is no mold on the walls of the facility. LPA Singh interviewed residents and staff, Five (5) out of Five(5) residents and Five(5) out of Five(5)Staff stated that there are no mold in the facility.

Fourth Allegation:-Staff does not ensure facility vents are clean.


Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, inside and outside perimeter of the facility and found that facility vents are clean. LPA Singh interviewed residents and staff, Five (5) out of Five(5) residents and Five(5) out of Five(5)Staff stated that Staff ensures facility vents are clean.

Fifth allegation: Staff does not ensure resident's garbage has lining.

Regarding the allegation stated above, LPA conducted a walk through the facility, pertaining to allegation above, LPA Singh observed resident’s garbage has lining. LPA Singh interviewed residents and staff, Five (5) out of Five (5) residents and Staff stated that staff ensures resident’s garbage has lining.

LPA Singh interviewed residents and staff and the investigation did not provide any evidence or witnesses that indicated that the facility is not clean or sanitary. Also LPA Singh was unable to corroborate the allegations that there is insufficient evidence to prove that Staff does not ensure facility is free of pests, Staff does not ensure facility is free of rodents, Staff does not ensure facility is free of mold and Staff does not ensure resident's garbage has lining. thus, the allegation is Unsubstantiated.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251023193220

FACILITY NAME:BRASWELL'S CHATEAU VILLAFACILITY NUMBER:
360902129
ADMINISTRATOR:MELANIE NIEZFACILITY TYPE:
740
ADDRESS:620 E. HIGHLAND AVENUETELEPHONE:
(909) 793-0433
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:156; 156CENSUS: 108DATE:
04/06/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Facility Administrator Melanie Niez TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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 Staff does not ensure facility flooring is in good repair.
INVESTIGATION FINDINGS:
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On 04/6/2026, Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to the facility to deliver findings on allegations stated above. LPA Singh met with front staff and was granted entry into the facility. LPA Singh was greeted by facility administrator Melanie Niez and stated the purpose of this visit. The investigation conducted by LPA Singh consisted of observations, interviews and records review.

First allegation: Staff does not ensure facility flooring is in good repair.

During a facility walkthrough, Licensing Program Analyst (LPA) Singh's observed and investigation concluded that the kitchen area is not in clean and sanitary condition, specifically noting flooring in disrepair dirty and dust accumulation on the serving area canopy. LPA Singh interviewed Staff and acccording to staff these issues are primarily attributed to a personnel shortage, which forces the current team to balance cooking, cleaning, and inventory management concurrently. As a result of this excessive workload, staff are unable to maintain the pantry or adhere to established cleanliness protocols, leading to an overall deterioration of the facility’s operational standards.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 56-AS-20251023193220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
VISIT DATE: 04/06/2026
NARRATIVE
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Based on the evidence the allegation that Staff does not ensure facility flooring is in good repair, Kitchen is not in clean and sanitary condition. A substantiated finding means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted, and this report LIC9099A, LIC9099C, LIC9099D and Appeal Rights were discussed and provided to Facility Administrator Melanie Niez at the conclusion of the visit.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 56-AS-20251023193220
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA
FACILITY NUMBER: 360902129
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2026
Section Cited
CCR
87303(a)(1)
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(a) The facility shall be clean, safe, sanitary and in good repair at all times....
(1) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition
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Licensee has agreed to read over the Maintenance and Operation regulation and provide training to all staff regarding the regulation of maintaining the facility Kitchen clean and sanitary. The Licensee will send the pictures of clean and sanitary kitchen, repaired floor by the Plan of Correction due date-04/24/2026.
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Based on observation the licensee did not ensure that the facility Staff ensured kitchen flooring is in good repair and clean and sanitary condition, which poses an immediate health, safety, or personal rights risk for residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6