360902129-8-27-2026-56-AS-KCLS-DY6UN7-20260922154327

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 08/27/2026
Date Signed: 08/27/2026 01:26:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20260317093012

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156	CENSUS: 104	DATE:	08/27/2026
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Administrator Melanie Niez		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are not meeting residents laundry needs
Staff do not ensure residents rooms are free of odors
Staff are not properly disposing of trash
Staff did not ensure the baseboards were not in disrepair

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Administrator Melanie Niez and discussed the purpose of the visit.

Regarding Allegation 1: LPA reviewed the residents’ laundry schedule and confirmed that all residents receive laundry services; no residents are responsible for washing their own clothing. LPA observed posted schedules in resident rooms indicating their assigned laundry days. The Administrator reported that laundry services are provided seven days a week.

Regarding Allegation 2:LPA interviewed five (5) residents. Two (2) residents stated that the facility either smells good or that certain rooms may have odors. Three (3) residents reported that the facility makes consistent efforts to maintain an odor free environment.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 56-AS-20260317093012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 08/27/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA interviewed four (4) staff members. The Administrator explained that residents with incontinence needs may experience odors in their rooms until cleaning is completed, and the facility employs deep cleaners who prioritize rooms requiring additional attention. Two (2) staff stated they make every effort to keep the facility odor-free, including regularly airing out rooms. One (1) staff member reported that the facility is not consistently odor-free.

Regarding Allegation #3: During the visit, LPA did not observe trash being improperly disposed. LPA also observed an ample supply of trash linens. Three (3) staff members stated that trash is removed in a timely manner and multiple times throughout the day.

Regarding Allegation #4: During the visit on 5/14/26, LPA did not observe baseboards in disrepair. Maintenance staff reported a previous pipe leak that caused the wall to become wet, requiring time to dry before repairs could be completed. The hole in the wall was repaired as soon as conditions allowed. Another maintenance staff member informed LPA that all staff are instructed to report any items in disrepair, and maintenance is required to complete repairs by the following day.

Based on LPA's observations, record reviews, and interviews, the above allegations are Unsubstantiated. This means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Administrator Melanie Niez at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2