360902129-4-27-2026-56-AS-KCLS-DTMRKQ-20260430130556

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360902129
Report Date: 04/27/2026
Date Signed: 04/27/2026 03:25:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Paola Guerrero

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20251212114826

FACILITY NAME:	BRASWELL'S CHATEAU VILLA		FACILITY NUMBER:	360902129
ADMINISTRATOR:	MELANIE NIEZ		FACILITY TYPE:	740
ADDRESS:	620 E. HIGHLAND AVENUE		TELEPHONE:	(909) 793-0433
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	156; 156	CENSUS: 107	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	02:23 PM
MET WITH:	Melanie Niez		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Facility staff is having resident open up mail in front of them
Facility staff is making copies of residents mail
Facility staff are not properly addressing bed bugs in the facility

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Melanie Niez and explained the purpose of the visit regarding the allegations stated above.

First allegation: Facility staff is having resident open up mail in front of them. Regarding the allegation stated above, LPA conducted an interview with Resident #1 regarding the alleged allegation Resident #1 informed LPA that facility staff was having all residents make copies of a social security letter. Resident #1 further explained that when staff asked Resident #1 that a copy of residents Cost of Living Adjustment (COLA), needs to be placed on file Resident #1 refused. Resident #1 informed LPA that staff did not open or make copies of resident’s mail after residents’ refusal. LPA conducted an interview with Staff #1 and Staff #2 regarding the alleged allegation Staff #1-2 informed LPA that staff were not opening residents mail or making copies of resident’s mail without residents’ consent.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20251212114826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BRASWELL'S CHATEAU VILLA	FACILITY NUMBER: 360902129
	VISIT DATE: 04/27/2026

NARRATIVE

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Staff #1 and Staff #2 informed LPA that all residents under programs such as ALW and InnoVage/Pace were sent a Notice of Cost-of-Living Adjustment (COLA) form which facility was responsible to make copies of the adjustment form and send each form to accounting so that accounting can follow the financial guidelines and process each Notice according to State Programs. Staff #1 and Staff #2 informed LPA that notices to all residents and residents responsible party were sent informing every resident about the collecting of the Notice of Cost-of-Living Adjustment. Staff #1 and Staff #2 informed LPA that mail was not being opened or made copies without the residents’ knowledge and approval.

Second allegation: Facility staff is making copies of residents mail. Regarding the allegation stated above, LPA conducted an interview with Resident #1 regarding the alleged allegation Resident #1 informed LPA that facility staff was having all residents make copies of a social security letter. Resident #1 further explained that when staff asked Resident #1 that a copy of residents Cost of Living Adjustment (COLA), needs to be placed on file Resident #1 refused. Resident #1 informed LPA that staff did not make copies of resident’s mail after residents’ refusal. LPA conducted an interview with Staff #1 and Staff #2 regarding the alleged allegation Staff #1 and Staff #2 denied the allegation and informed LPA that staff did not make copies of Resident #1 mail because Resident #1 refused and did not want to provide a copy of their Cost-of-Living Adjustment form for accounting to process.

Third Allegation: Facility staff are not properly addressing bed bugs in the facility. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 informed LPA that currently the facility has no reports concerning bedbugs. Staff #1 provided LPA with an Orkin Service Report during the review of the report LPA observed that last treatment was made on 4/11/2026 report indicated that no bedbug activity was found. LPA collected Orkin service report for review. Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Melanie Niez.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

LIC9099 (FAS) - (06/04)

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