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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360906559
Report Date: 01/17/2025
Date Signed: 01/17/2025 04:11:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2024 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20241106164412
FACILITY NAME:CSUSB CHILDREN'S CENTERFACILITY NUMBER:
360906559
ADMINISTRATOR:ALEXANDRIA CHUNGFACILITY TYPE:
850
ADDRESS:5500 UNIVERSITY PARKWAYTELEPHONE:
(909) 537-5928
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92407
CAPACITY:40CENSUS: 16DATE:
01/17/2025
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Administrator Alexandria Chung TIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff did not intervene when a child bullied another child
INVESTIGATION FINDINGS:
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On January 17, 2024, at 08:20am, Licensing Program Analyst (LPA) Zirbes and Cha conducted a follow-up complaint inspection to CSUSB Childrens Center. LPA met with facility representative Alexandria Chung. The purpose of the inspection was to deliver the findings for the above complaint allegation. The investigation included inspections of the facility, a review of facility records, confidential interviews with staff, parents and children.
On November 6, 2024, the Department received an allegation alleging, child 2 (C2) was mean and constantly took child 1 (C1) toys. Per information received unknown staff members treated C1 differently and did not address the behavior concerns. Confidential interviews reported similar consequences happen for all the children in attendance. Staff reported all children are treated equally and denied children are bullied or targeted. According to the staff interviews, when children present a challenging behavior the staff use verbal redirection, calming areas, and evaluate the classroom environment. Parents reported they receive written incident reports and verbal notification of their children’s behaviors and/or injuries.
Report continued page two
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20241106164412
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CSUSB CHILDREN'S CENTER
FACILITY NUMBER: 360906559
VISIT DATE: 01/17/2025
NARRATIVE
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Report continued from page two

LPAs review of facility records revealed staff was providing verbal redirection for challenging behaviors. LPA competed unannounced inspections on November 12, 2024, and January 17, 2025. LPA observed the staff was attentive to the children and did not observe violations of the children’s personal rights.
Based on the information obtained from LPA observation, record review and interviews, there is not enough evidence regarding the allegation alleging, staff did not intervene when a child bullied another child. Therefore, the allegation is deemed Unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted with facility representative Alexandria Chung . Appeal rights and a copy of the report were provided to facility representative Alexandria Chung.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 01/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2