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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 360908231
Report Date: 10/16/2025
Date Signed: 10/16/2025 03:33:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250714095557
FACILITY NAME:LOMA LINDA ACADEMY CHILDREN'S CENTERFACILITY NUMBER:
360908231
ADMINISTRATOR:MARIANA MITROIFACILITY TYPE:
830
ADDRESS:25228 SHEPARDSON STREETTELEPHONE:
(909) 796-0161
CITY:LOMA LINDASTATE: CAZIP CODE:
92354
CAPACITY:41CENSUS: 29DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Mariana Mitroi, DirectorTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff handled infant in an aggressive manner (Personal Rights)
Staff did not ensure infants were appropriately supervised (Supervision)
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation that was initiated on July 14, 2025. LPA met with Director Mariana Mitroi, toured the facility, took census, and discussed the findings outlined below.

During the investigation, LPA made observations, reviewed pertinent documentation, obtained and reviewed video footage, and conducted interviews with pertinent individuals.

It was alleged that staff handled an infant in an aggressive manner and that staff did not ensure infants were appropriately supervised.

Continued on LIC 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 09-CC-20250714095557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LOMA LINDA ACADEMY CHILDREN'S CENTER
FACILITY NUMBER: 360908231
VISIT DATE: 10/16/2025
NARRATIVE
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LPA reviewed video footage obtained that was from the facility. The footage showed the subject staff member aggressively rubbing an infant’s back and repeatedly forcing the infant’s head down onto the floor. The infant appeared visibly distressed, as evidenced by crying and kicking movements. Based on interviews and the review of the video footage, LPA determined that the staff member handled the infant in a rough and aggressive manner, violating the child’s personal rights.

In regard to the allegation that staff did not ensure infants were appropriately supervised, LPA reviewed the same video footage, which showed a supervising staff member with their back turned to several infants in care, leaving them without appropriate supervision during that period of time.

Please note that all determinations were based on the same video footage that was collected and willingly provided by the facility.

Based on interviews conducted, documentation reviewed, and direct observations of the video footage, the preponderance of evidence standard has been met. Therefore, the allegations regarding Personal Rights and Supervision are SUBSTANTIATED.

See LIC 9099-D for cited deficiencies.

Due to the seriousness of the violations observed, LPA conducted a consultation with the Director regarding staff training requirements related to Supervision and Personal Rights regulations. The Director agreed to implement corrective action, including re-training all staff on supervision expectations and reinforcing appropriate interaction techniques with children.

The Director also stated that the facility has already implemented the following actions:

1.) Facility conducted trainings regarding Supervision for all teachers
2.) A new group of infant teachers for the subject classroom has been re-established
3.) A new setup within the subject classroom has been implemented, with division of age groups
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 8 of 8
Control Number 09-CC-20250714095557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LOMA LINDA ACADEMY CHILDREN'S CENTER
FACILITY NUMBER: 360908231
VISIT DATE: 10/16/2025
NARRATIVE
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A Notice of Site Visit was provided and must remain posted for 30 days.

Failure to maintain posting as required will result in a civil penalty of $100.00.


An exit interview was conducted, and the report was reviewed with Director Mariana Mitroi.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250714095557

FACILITY NAME:LOMA LINDA ACADEMY CHILDREN'S CENTERFACILITY NUMBER:
360908231
ADMINISTRATOR:MARIANA MITROIFACILITY TYPE:
830
ADDRESS:25228 SHEPARDSON STREETTELEPHONE:
(909) 796-0161
CITY:LOMA LINDASTATE: CAZIP CODE:
92354
CAPACITY:31CENSUS: 29DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Mariana Mitroi, DirectorTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Infant sustained unexplained injury (Personal Rights)
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation that was initiated on July 14, 2025. LPA met with Director Mariana Mitroi, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent individuals.

It was alleged that an infant sustained an unexplained injury while in care. Specifically, it was reported that the infant had bruising inside both ears. It was stated that the cause of the bruising was unknown, and no additional details were provided regarding how or when the injury may have occurred.

Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 09-CC-20250714095557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LOMA LINDA ACADEMY CHILDREN'S CENTER
FACILITY NUMBER: 360908231
VISIT DATE: 10/16/2025
NARRATIVE
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LPA observed documentation and photographs of the subject child’s ears. It was observed that there was visible bruising on the inside of the child’s ears. Pertinent interviews disclosed that staff members did not observe any bruising on the child while in care, nor was anything reported or noticed during pick-up time. It was reported that the bruising was first observed by the subject child's parent, after arriving home from the facility. The subject child's parent stated that they did not notice any marks when dropping the subject child off that morning. Upon returning home that evening, the subject child's parent reported that they noticed "purplish" bruising inside both ears of the subject child. The subject child's parent contacted the pediatrician, who advised them to seek urgent medical evaluation at. The child was seen, where a full medical assessment was completed. Medical results did not identify a clear cause or origin for the bruising, and the physician was unable to determine how or when the injury occurred.

LPA reviewed all available information, including medical documentation provided by the parent, staff statements, and relevant facility records. Based on the evidence gathered, LPA was unable to determine that the bruising occurred while the child was in care or that it resulted from the manner in which the infant was handled by staff.

This agency has investigated the complaint regarding the above allegation. Based on interviews conducted, documentation reviewed, and the absence of corroborating evidence, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred.

No deficiencies were cited in regards to this allegation.

A Notice of Site Visit was provided and must remain posted for 30 days.

Failure to maintain posting as required will result in a civil penalty of $100.00.

An exit interview was conducted, and the report was reviewed with Director Mariana Mitroi.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 8
Control Number 09-CC-20250714095557
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LOMA LINDA ACADEMY CHILDREN'S CENTER
FACILITY NUMBER: 360908231
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/17/2025
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights
Each child shall have personal rights, including but not limited to, the right to be accorded safe, healthful, and comfortable accommodations..This requirement is not met as evidenced by:
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Director stated that the subject teacher was immediately removed from classroom duties pending internal review and has been terminated. Director has conducted multiple (July and August) trainings for all staff regarding Personal Rights.
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Based on review of video footage and interviews, a staff member handled an infant in a rough and aggressive manner by aggressively rubbing the child's back and forcibly pressing the infant’s head down.
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Director agrees to submit documentation of the training, including the agenda and staff sign-in sheets once completed.

Plan of correction is due no later than 10/17/2025.
Type A
10/17/2025
Section Cited
CCR
101229(a)(1)
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101229(a)(1) Supervision
No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation.
This requirement is not met as evidenced by:
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Director has conducted multiple (July and August) trainings for all staff regarding Supervision. Director also stated that the subject classroom was rearranged and that the classroom has a newly re-established group of teachers.
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Based on review of video footage, a supervising staff member was observed with their back turned to several infants in care, leaving the children without appropriate supervision for a brief period of time. This lack of supervision posed risk to the health, safety, and personal rights of children in care.
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Director agrees to submit documentation of the trainings, including the agenda and staff sign-in sheets once completed.

Plan of correction is due no later than 10/17/2025.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 8