360908889-12-1-2025-09-CC-AROS-DPF2N9-20251216163219

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 360908889
Report Date: 12/01/2025
Date Signed: 12/01/2025 12:45:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250917162146

FACILITY NAME:	FAITH LUTHERAN DAY CARE CENTER		FACILITY NUMBER:	360908889
ADMINISTRATOR:	JOY KIRBY		FACILITY TYPE:	830
ADDRESS:	12449 CALIFORNIA STREET		TELEPHONE:	(909) 790-1816
CITY:	YUCAIPA	STATE: CA	ZIP CODE:	92399
CAPACITY:	12	CENSUS: 6	DATE:	12/01/2025
		UNANNOUNCED	TIME BEGAN:	12:25 PM
MET WITH:	Assistant/Interim Director Laura Salazar		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff yells at infants (Personal Rights)
Staff speaks inappropriately to infants (Personal Rights)

INVESTIGATION FINDINGS:

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On date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of a complaint investigation that was initiated on 09/25/2025, regarding the above allegations. LPA met with Assistant/Interim Director Laura Salazar, conducted a tour/census, and discussed the following.

It was alleged that staff yells at infants and that staff speaks inappropriately to infants.

Throughout the course of the investigation, LPA conducted interviews and collected documentation regarding the reported allegations. It was reported that the subject teacher has yelled at the at the one year olds and when a child was crying the subject teacher was heard saying "oh my God, stop crying!", and “you’re giving me a headache”.

Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250917162146

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: FAITH LUTHERAN DAY CARE CENTER	FACILITY NUMBER: 360908889
	VISIT DATE: 12/01/2025

NARRATIVE

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The subject teacher denied both allegations and stated that she has a naturally loud voice, which may be misunderstood by others. The subject teacher stated that she does not yell at infants.

Pertinent interviews did not disclose any witnesses who observed the subject teacher yelling at any infants. However, interviews did disclose that the subject teacher has a naturally loud voice that carries and projects.

One pertinent interview corroborated that the subject teacher stated, “you are giving me a headache,” to an infant at one point. The date and time of the statement were not disclosed. Due to the young age of the infants, child interviews to determine potential personal rights violations could not be conducted, as the children are not verbal at this age.

LPA also noted that the classrooms within the facility are physically separated from one another. As such, yelling would not typically be heard from another classroom unless staff were inside the classroom or walking directly by the room.

Based on the information obtained throughout the course of the investigation, there was insufficient corroborating evidence to substantiate that the subject teacher yelled at infants or spoke inappropriately to infants in care.

Therefore, based on the interviews conducted, the review of the pertinent documentation and conflicting information, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegations occurred.

No deficiencies were cited during today's visit.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview was conducted, and the report was reviewed with Assistant/Interim Director Laura Salazar.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2025

LIC9099 (FAS) - (06/04)

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