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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361800061
Report Date: 10/07/2025
Date Signed: 10/07/2025 10:16:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Raquel Hernandez
COMPLAINT CONTROL NUMBER: 56-AS-20251001161125
FACILITY NAME:HELPING HEARTS EUCLIDFACILITY NUMBER:
361800061
ADMINISTRATOR:SMITH, MELLISAFACILITY TYPE:
772
ADDRESS:747 NORTH EUCLID AVETELEPHONE:
(909) 983-6123
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:10CENSUS: 10DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Program Director Art EstradaTIME COMPLETED:
10:25 AM
ALLEGATION(S):
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9
Facility staff did not ensure that clients' mattresses and showers were kept clean.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of delivering findings for the above allegation. LPA met with Program Director Art Estrada and explained today's visit. During today's visit, the investigation consisted of a facility tour and interview.

For the allegation, Facility staff did not ensure that clients' mattresses and showers were kept clean.

LPA spoke with Program Director Art Estrada who stated facility is cleaned on a quarterly basis and all client’s mattresses and showers are kept clean. LPA conducted a facility tour and observed all client’s mattresses and showers are kept clean. LPA observed daily schedule/cleaning schedule for all clients in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20251001161125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: HELPING HEARTS EUCLID
FACILITY NUMBER: 361800061
VISIT DATE: 10/07/2025
NARRATIVE
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Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Program Director Art Estrada.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2