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13 | Licensing Program Analysts (LPA) Bernadette Allen arrived at the facility unannounced to commence a complaint investigation and deliver the findings for the above complaint allegation. LPA met with Administrator Susiani Halium.
After interviews, record review, and gathering evidence, it was determined that the resident’s funds were refunded. Thus, the allegation that the facility did not correctly refund resident was deemed to be UNFOUNDED. A finding of UNFOUNDED means that the allegation was false, could not have happened and/or is without a reasonable basis.
An exit interview was conducted, and a copy of this report was given to Susiani Halium at the conclusion of the visit.
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