361800137-3-5-2024-56-AS-EMAN-D3HSW2-20240319141337

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361800137
Report Date: 03/05/2024
Date Signed: 03/05/2024 12:05:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2024 and conducted by Evaluator Melody Brown

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20240304133642

FACILITY NAME:	SUNRIDGE MANOR INC		FACILITY NUMBER:	361800137
ADMINISTRATOR:	LANDICHO, ROBERT		FACILITY TYPE:	735
ADDRESS:	6800 SUNRIDGE COURT		TELEPHONE:	(626) 241-3726
CITY:	FONTANA	STATE: CA	ZIP CODE:	92336
CAPACITY:	4	CENSUS: 4	DATE:	03/05/2024
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Licensee Roberto Landicho		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Facility staff locks a client in their bedroom all day.
Facility staff restricted client to use personal phone.

INVESTIGATION FINDINGS:

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On 03/05/2024 at 09:15 AM, Licensing Program Analyst (LPA) Melody Brown conducted an unannounced visit to the facility to initiate a complaint investigation. LPA Brown was greeted and granted entrance by a staff. Licensee Roberto Landicho was contacted and arrived during the visit. LPA Brown explained the purpose of today's visit.

The investigation was conducted by LPA Melody Brown. The investigation consisted of records review and interviews with relevant parties. The first allegation indicates Facility staff locks a client in their bedroom all day. During the investigation, LPA Brown did not find evidence to corroborate the allegation.Three (3) of three (3) staffs interviewed denied locking clients in their bedroom all day. Staff interviews revealed that all clients bedroom door does not have a lock and no incident happened at the facility that staff locks a client in their bedroom all day.
*** Continuation in LIC9099C ***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Melody Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20240304133642

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

FACILITY NAME: SUNRIDGE MANOR INC	FACILITY NUMBER: 361800137
	VISIT DATE: 03/05/2024

NARRATIVE

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During the visit, Client #2 (C2) reported to LPA Brown that no staff at the facility locks them in their bedroom all day and C2 indicated "No, no one does that here, never!" LPA Brown unable to interview two (2) clients as they were in an outing at their Day Program. Client #1 (C1) Conservator reported to LPA Brown that C1 has tendency of false stories and false statements. C1 Conservator added that C1 exaggerates heavily and there's no evidence that staff locks C1 in C1 bedroom all day. C1 conservator indicated "No staff at the home are locking C1 in C1's room all day. C1's living at the home for eight (8) plus years now." Inland Regional Center (IRC) Consumer Service Coordinator (CSC) said "C1 has a history of false statements and C1's false statement behavior has been happening multiple times. C1's false statement behavior keeps on reoccurring." During the facility visit on 03/05/2024, LPA Brown observed all clients' bedroom door without lock. LPA Brown reviewed C1's most recent Annual Individual Program Plan (IPP) Progress Notes and it indicated C1's behavior of making false statements or accusations where C1 fabricate, exaggerate stories or accusing someone of something that is false.

The second allegation indicates Facility staff restricted client to use personal phone. Three (3) of three (3) staffs interviewed indicated that all clients at the facility are free to use their personal phone without restriction and no staff at the facility confiscates a client's phone and restrict a client to use their personal phone. C2 reported to LPA Brown that all of them at the home can freely use their phone anytime they want and no staff are restricting them to use their personal phone." C1 reported to LPA Brown "No staff restricts me from using my phone. I can use my phone anytime." LPA Brown unable to interview two (2) clients as they were in an outing at their Day Program. C1's IRC CSC reported " When I go visit C1 at the home, C1's happy, comfortable and C1 has the phone, staff are not restricting C1 to use personal phone. From my understanding, that's not true that staff are restricting client to use personal phone." During the visit on 03/05/2024, LPA Brown observed C2 with two (2) personal phone and staff not restricting C2 to use personal phone.

Based on the evidence, the allegation that Facility staff locks a client in their bedroom all day (Allegation #1), and Facility staff restricted client to use personal phone (Allegation #2) are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 was discussed and provided to LIcensee Roberto Landicho.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Melody Brown
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2024

LIC9099 (FAS) - (06/04)

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