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13 | Licensing Program Analyst, Amber Coleman, (LPA) arrived at the Montclair Royale Senior Living Facility to initiate a complaint investigation into the allegations listed above. LPA signed in and met with Care Coordinator, Araceli Soto.
It is alleged that staff did not inform resident's responsible party of incident(s). Interview with staff revealed that two (2) incidents occurred between residents and responsible party was informed. LPA observed an incident report with a notation that responsible party was notified. Interview with responsible party denies receiving any notification about the incidents. Interviews with staff, resident and responsible party revealed conflicting information regarding if incident was reported to responsible party. Due to conflicting interviews, the allegation, staff did not inform resident's responsible party of incident(s) is unsubstantiated. |