361800450-1-18-2023-56-AS-KCLS-CP5T9S-20230217133226

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361800450
Report Date: 01/18/2023
Date Signed: 01/18/2023 04:18:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2023 and conducted by Evaluator Bernadette Allen

COMPLAINT CONTROL NUMBER: 56-AS-20230109151434

FACILITY NAME:	VALLEY STAR CRT-MORONGO OASIS CENTER		FACILITY NUMBER:	361800450
ADMINISTRATOR:	HEBESISH, SUZAN ABOU		FACILITY TYPE:	772
ADDRESS:	60805 29 PALMS HIGHWAY		TELEPHONE:	(760) 974-5990
CITY:	JOSHUA TREE	STATE: CA	ZIP CODE:	92252
CAPACITY:	16	CENSUS: 14	DATE:	01/18/2023
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Suzan Hebesish -Administrator		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff is falsifying the clients personal documentation
Clients are not afforded therapy sessions while in care
Facility has inadequate record keeping for the residents
Staff mishandled the clients medications while in care
Staff is operating out of ratio
Staff are mishandling the clients personal funds
Staff are not properly trained
Staff are not following the clients care plans while in care

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Bernadette Allen arrived at the facility unannounced to conduct a complaint investigation and deliver the findings for the allegations listed above. LPA met with Administrator Suzan Hebesish.

During today’s visit, LPA Allen toured the facility, interviewed six (6) clients and six (6) Staff members. LPA observed client’s files, reviewed reports, and logs. LPA interviewed six (6) clients who stated that they have been able to meet with their therapist on a weekly basis. LPA observed documentation that shows medications have not been mishandled by the staff and clients in care have been given their medication as prescribed by their physicians. LPA observed documents that show the facility doesn’t handle the clients in care personal funds. LPA interviewed staff and reviewed training documents for all staff members which appear to be current.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 01/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20230109151434

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
, CA 92507

FACILITY NAME: VALLEY STAR CRT-MORONGO OASIS CENTER	FACILITY NUMBER: 361800450
	VISIT DATE: 01/18/2023

NARRATIVE

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LPA also observed documentation that shows that the facility staff are following care plans for clients at the facility. Interviews and record review show that there is sufficient staff available to assist with the clients in care throughout the day and night. During today’s visit there were four (4) staff members in the main area of the facility with the clients and there was one (1) nurse.

Based on observation, interviews conducted, and record review the eight (8) allegations listed above are deemed Unsubstantiated. A finding that a complaint is Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and this report and appeal rights was discussed and provided to Suzan Hebesish at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 01/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/18/2023

LIC9099 (FAS) - (06/04)

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