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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361800450
Report Date: 11/08/2023
Date Signed: 11/08/2023 12:12:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Magda Malcore
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20230522103751
FACILITY NAME:VALLEY STAR CRT-MORONGO OASIS CENTERFACILITY NUMBER:
361800450
ADMINISTRATOR:HEBESISH, SUZAN ABOUFACILITY TYPE:
772
ADDRESS:60805 29 PALMS HIGHWAYTELEPHONE:
(760) 974-5990
CITY:JOSHUA TREESTATE: CAZIP CODE:
92252
CAPACITY:16CENSUS: 14DATE:
11/08/2023
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Suzan Abou-Hebeish, AdministratorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Resident is sexually abusing another resident in care
Staff are allowing a resident to sexually abuse another resident in care
Staff are not providing adequate supervision to residents
Staff are not meeting resident's needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced complaint visit to the facility. LPA met with Suzan Abou-Hebeish, Administrator, and discussed the purpose of the visit. LPA toured the facility and observed no immediate health and safety concerns.
Regarding the allegation, resident is sexually abusing another resident in care, six (6) staff interviewed deny witnessing a resident sexually abusing another resident.
Seven (7) residents interviewed deny being abused at the facility and deny witnessing a resident sexually abusing another resident.
Regarding the allegation, staff are allowing a resident to sexually abuse another resident in care, six (6) staff interviewed deny allowing a resident sexually abuse another resident in care.
Regarding the allegation, staff are not providing adequate supervision to residents, six (6) staff interviews reveal, the facility has staff coverage 24 hours a day, 7 days a week. Staff often work 12-hours shifts to ensure resident care and supervision.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20230522103751
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: VALLEY STAR CRT-MORONGO OASIS CENTER
FACILITY NUMBER: 361800450
VISIT DATE: 11/08/2023
NARRATIVE
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Regarding the allegation, staff are not meeting resident's needs, six (6) staff interviews reveal, staff is meeting the needs of residents in care. Seven (7) resident interviews reveal, staff is providing the care, support, and supervision needed to meet their needs.
Based on LPA observations, pertinent document review, and interviews with staff and residents, the allegations are Unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
An exit interview was conducted where this report was discussed and a copy with appeal rights was provided to the Administrator at the conclusion of the visit.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2