361880517-2-21-2025-56-AS-KCLS-DG7RXE-20250429132437

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361880517
Report Date: 02/21/2025
Date Signed: 02/21/2025 11:49:45 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2024 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20241001084826

FACILITY NAME:	ROSE VALLEY REDLANDS II		FACILITY NUMBER:	361880517
ADMINISTRATOR:	MARCOS, MARSIE GAY		FACILITY TYPE:	740
ADDRESS:	1309 FARVIEW LN		TELEPHONE:	(909) 283-4894
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	9	CENSUS: 6	DATE:	02/21/2025
		UNANNOUNCED	TIME BEGAN:	10:05 AM
MET WITH:	Administrator Marsie Marcos		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff are financially abusing resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to deliver findings on the allegation mentioned above. LPA met with Marsie Marcos and explained the purpose of the visit.

Regarding the allegation Staff are financially abusing resident, LPA interviewed 5 residents. 3 out of 5 residents informed LPA their families handle their finances and no one in the facility has access, 2 out of 5 residents informed LPA they handle their own finances. R1 was not interviewed due to no longer living at the facility.

LPA interviewed 3 staff. 3 out of 3 staff informed LPA they do not handle resident’s finances. Administrator informed LPA they never safeguard cash or cards for residents, if residents need anything they notify or call their responsible parties. Administrator stated they never had possession of R1's cards, R1's belongings were never opened.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20241001084826

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ROSE VALLEY REDLANDS II	FACILITY NUMBER: 361880517
	VISIT DATE: 02/21/2025

NARRATIVE

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Based on LPAs observations, record review, and interviews, the above allegation is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy was provided to Administrator Marsie Marcos at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025

LIC9099 (FAS) - (06/04)

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