361880643-12-12-2025-56-AS-EMAN-DQLNM4-20260123093430

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361880643
Report Date: 12/12/2025
Date Signed: 12/12/2025 12:48:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Paola Guerrero

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20251022090337

FACILITY NAME:	DISCOVERY MOOD & ANXIETY PROGRAM, CHINO HILLS		FACILITY NUMBER:	361880643
ADMINISTRATOR:	HEATHER MARSHALL		FACILITY TYPE:	772
ADDRESS:	2062 HUNTER RD		TELEPHONE:	(909) 532-8821
CITY:	CHINO HILLS	STATE: CA	ZIP CODE:	91709
CAPACITY:	6	CENSUS: 6	DATE:	12/12/2025
		UNANNOUNCED	TIME BEGAN:	11:12 AM
MET WITH:	Hannah Mota- Facility Therapist		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff did not prevent client from harassing other clients in care.
Staff restricted client's access to food.
Staff restricted client's access to telephone services.
Staff did not provide reasonable accommodations to client in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Therapist Hannah Mota and explained the purpose of the visit regarding the allegations listed above.

First allegation: Staff did not prevent client from harassing other clients in care. Regarding the allegation stated above Licensing Program Analyst (LPA) conducted interviews with Client#3-6 LPA went over the alleged allegation with C#3-6 and all clients denied being harassed by C#2. C#3-6 informed LPA that C#1 and C#2 got into a verbal altercation with one another however, staff intervened and separated both Client #1 and Client #2. Furthermore, during the interview C#3-6 denied witnessing C#2 hit or harm C#1 at any point. During investigation C#3-6 denied being harassed by C#2 and all informed LPA feeling safe and indicated that the facility has enough staff and supervision at the facility.

Second allegation: Staff restricted client's access to food. Regarding the allegation stated above Licensing Program Analyst (LPA) conducted an interview with Client#3-6 LPA went over the alleged allegation with C#3-6 all clients informed LPA that facility provides three meals a day.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20251022090337

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DISCOVERY MOOD & ANXIETY PROGRAM, CHINO HILLS	FACILITY NUMBER: 361880643
	VISIT DATE: 12/12/2025

NARRATIVE

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In addition, C#3-6 informed LPA that all meals are prepared by the clients as staff supervise the clients. Furthermore, throughout the interview C#3-6 informed LPA that the meal plan is listed under the program guidelines. C#3-6 informed LPA that all clients have access to food and denied witnessing staff restrict food from C#1 or to any client in care. LPA conducted a walkthrough of the facility during the walkthrough LPA observed facility to have three refrigerators and a deep freezer, LPA observed enough food to be available and accessible to clients in care. LPA conducted an interview with Staff#1 who informed LPA that food is prepared by the client as part of the client’s program. S#1 further explained that food is always available to the client while staff supervises the client during each meal preparation. S#1 denied food being restricted to C#1 and informed LPA that all food accommodations, restrictions, are followed based of each resident doctor orders.

Third allegation: Staff restricted client access to telephone services. Regarding the allegation stated above LPA conducted interviews with Client#3-6 regarding the alleged allegation stated above during the interview C#3-6 informed LPA that during the admission of the client calls are minimal however, not restricted. Furthermore, C#3-6 informed LPA that the facility allows the client to make 30-minute calls a day between 2:00pm-3:00pm and 9:00pm-10:00pm in addition, C#3-6 informed LPA that phone times increase in phases. C#3-6 denied facility restricting clients to phone access. Licensing Program Analyst (LPA) conducted an interview with Staff #1 regarding the alleged allegation S#1 denied telephone services to be restricted from C#1. Staff #1 informed LPA that C#1 was on observation due to an incident that involved C#1 pocketing medication, which is a safety concern to not only C#1 but to all clients in care and as a result C#1 telephone access was minimal however, not restricted.

Fourth allegation: Staff did not provide reasonable accommodation to client in care. Regarding the allegation stated above Licensing Program Analyst (LPA) conducted interviews with Client#3-6 LPA went over the alleged allegation with the clients and all informed LPA that facility is flexible and provides accommodations to clients if and when the accommodations or requests made by the client are within program guidelines. In addition, C#3-6 denied being on any accommodations per doctor’s request. LPA conducted an interview with Staff #1 LPA went over the allegation with S#1 and S#1 informed LPA that the facility followed C#1 accommodations and requests based on C#1 doctors orders. S#1 denied not providing reasonable accommodations to C#1, and informed LPA that all doctors orders along with requests are strictly followed based on each client’s physician’s reports.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20251022090337

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DISCOVERY MOOD & ANXIETY PROGRAM, CHINO HILLS	FACILITY NUMBER: 361880643
	VISIT DATE: 12/12/2025

NARRATIVE

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However, Staff #1 informed LPA that any special requests or accommodation made by the client personally will be reviewed and approved based on the program’s guidelines and rules. Based on corroborating evidence the department has determined that the above allegations are Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:	DATE: 12/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2025

LIC9099 (FAS) - (06/04)

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