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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880643
Report Date: 04/15/2026
Date Signed: 04/15/2026 02:21:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2026 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260303123514
FACILITY NAME:DISCOVERY MOOD & ANXIETY PROGRAM, CHINO HILLSFACILITY NUMBER:
361880643
ADMINISTRATOR:HEATHER MARSHALLFACILITY TYPE:
772
ADDRESS:2062 HUNTER RDTELEPHONE:
(909) 532-8821
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:6CENSUS: 5DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Nicole Feiker- Program AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not follow a resident's care plan.
Staff did not keep resident's document confidential.
Staff did not ensure that facility is kept clean.
Staff did not prevent residents from bullying another resident in care.
Staff did not allow resident to have access to a telephone.
Staff withheld resident's package.
Staff did not provide records to resident as requested.
Staff did not provide laundry services to a resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Program Administrator Nicole Feiker and explained the purpose of the visit regarding the allegations stated above.

First allegation: Staff did not follow a resident's care plan. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 reported to LPA that services according to Client #1 were implemented. Staff #1 informed LPA that the facility sets a discharge plan for each client according to each Clients need however, Staff #1 informed LPA that Client #1 left the program before the facility assisted Client #1 with the proper resources according to Client #1 needs. During review of record LPA observed that Client #1 left the facility and signed discharge documentation indicating that client was leaving against treatment advise on 3/3/2026.

Second allegation: Staff did not keep resident's document confidential. Regarding the allegation stated above, LPA conducted an interview with Staff #2 regarding the alleged allegation
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 56-AS-20260303123514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DISCOVERY MOOD & ANXIETY PROGRAM, CHINO HILLS
FACILITY NUMBER: 361880643
VISIT DATE: 04/15/2026
NARRATIVE
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Staff #2 informed LPA that the facility does not keep folders or files with client’s personal information. Staff #2 further explained that all personal and confidential information pertaining to the client is kept digital in their department’s database. Staff #2 stated that every client is given a folder that is used throughout client group session Staff #1 stated that the group session folder does not hold personal or confidential information pertaining to the client. LPA conducted an inspection and observed a storage unit (cubby) which stored folders for each client in care. LPA observed that no personal or confidential information pertaining to a client was kept inside each folder. LPA conducted interviews with Client #2 and Client #3, regarding the alleged allegation and C#2 and C#3 informed LPA that the purpose of the folders is to store assignments, handouts and use during group therapy sessions. Client #2 and Client #3 indicated that their folders do not hold any personal or confidential information.

Third allegation: Staff did not ensure that facility is kept clean. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 informed LPA that there has not been any report indicating that a client was seen or being treated for staphylococcus (Staph). Staff #1 further indicated that Client #1 was not seen or being treated for Staph. LPA conducted an interview with Client #1 and Client #2 regarding the alleged allegation, and Client #2 and Client #3 stated not seeing Client #1 with Staph or any skin wounds. Client #2 and Client #3 denied having any open wounds or staph. Client #2 and Client #3 informed LPA that the facility is kept clean and staff does a good job at disinfecting all common areas throughout the facility. Client #2 and Client #3 also informed LPA that they also assist with the disinfection of the facility and with the maintaining of the facility. LPA conducted a walkthrough of the facility and observed facility to be clean, organized, and free of clutter.

Fourth allegation: Staff did not prevent residents from bullying another resident in care. Regarding the allegation stated above, LPA conducted an interview with Client #2 and Client #3 regarding the alleged allegation. Client #2 and Client #3 informed LPA that during their stay they have not witnessed Client #1 being bullied by any client or staff member. Client #2 and Client #3 informed LPA that Client #1 personal hygiene was mentioned however, clients stated that it was not mentioned in a rude or malice manner. Client #2 and Client #3 informed LPA that personal hygiene is part of their program plan and stated that Client #1 was not following the plan regarding hygiene.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 56-AS-20260303123514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DISCOVERY MOOD & ANXIETY PROGRAM, CHINO HILLS
FACILITY NUMBER: 361880643
VISIT DATE: 04/15/2026
NARRATIVE
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Fifth allegation: Staff did not allow resident to have access to a telephone. Regarding the allegation stated above, LPA conducted interviews with Client #2 and Client #3 regarding the alleged allegation Client #2 and Client #3 informed LPA that during the initial of the admission that all calls are kept at a minimal however, calls to a client are not restricted. In addition, Client #2 and Client #3 informed LPA that the facility allows the clients to make 30-minute calls a day between 2:00pm-3:00pm and 9:00pm-10:00pm in addition, Client #2 and Client #3 stated that phone hours and access increase in phases. Client #2 and Client #3 denied facility restricting phone access. LPA conducted interviews with Staff #1 regarding the alleged allegation Staff #1 denied telephone services to be restricted from C#1. Staff #1 informed LPA that Client #1 did not want to follow program policy concerning phone and electronics policy.

Sixth allegation: Staff withheld resident's package. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 informed LPA that Client #1 package was not withheld from Client #1 Staff #1 informed LPA that when Client #1 enquired about an Amazon package that the package was not yet delivered. Staff #1 further indicated that when Amazon delivered the package the package was not left at front of the doorstep prompting clients to assist Client #1 with locating the package that was later located at the side of the property. LPA conducted an interview with Client #2 and Client #3 regarding the alleged allegation Client #2 and Client #3 informed LPA that mail or packages are not being withheld from clients by staff. Client #2 and Client #3 informed LPA that Client #1 believed that a package was being withheld however, it resulted in client’s package to be left at an unfamiliar area outside of the house.

Seventh allegation: Staff did not provide records to resident as requested. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 denied the allegation and informed LPA that records were not withheld from Client #1. Staff #1 informed LPA that upon a clients discharge that the following documentation is given to the client discharge plan, medication list, Leaving Against Treatment Advice (ATA) form. Staff #1 informed LPA that all other records are provided by Medical Records Department only at the request of the client. Staff #1 informed LPA that Client #1 left the facility without initiating the request through Medical Records.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 56-AS-20260303123514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DISCOVERY MOOD & ANXIETY PROGRAM, CHINO HILLS
FACILITY NUMBER: 361880643
VISIT DATE: 04/15/2026
NARRATIVE
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Eighth allegation: Staff did not provide laundry services to a resident in care. Regarding the allegation stated above, LPA conducted an interview with Staff #1 regarding the alleged allegation Staff #1 informed LPA that laundry services are provided every Monday once a week. Staff #1 informed LPA that Client #1 arrived at the facility with their own personal owned vehicle Staff #1 further stated that Client #1 was taking out bags of clothes out their car and was requesting to wash. Staff #1 further stated that it was explained to Client #1 that personal inventory needed to be completed before washing services and it was also explained to the client that laundry services were done once a week every Monday. Staff #1 stated that Client #1 became agitated and insisted laundry services Staff #1 stated that laundry services were completed however, staff informed Client #1 about the days and times laundry service is provided. LPA conducted an interview with Client #2 and Client #2 regarding the alleged allegation and Client #2 and Client #3 informed LPA that laundry services are being provided. In addition, during interviews Client #2 and Client #3 denied facility not providing clients laundry services. Based on corroborating evidence LPA has determined that the above allegations are Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Program Administrator Nicole Feiker.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4