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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880646
Report Date: 05/21/2026
Date Signed: 05/21/2026 02:19:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Magda Malcore
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260430081726
FACILITY NAME:WHISPERING WINDS OF APPLE VALLEY ASSISTED LIVINGFACILITY NUMBER:
361880646
ADMINISTRATOR:JEFFREY GOLLIHARFACILITY TYPE:
740
ADDRESS:11825 APPLE VALLEY ROADTELEPHONE:
(760) 961-1212
CITY:APPLE VALLEYSTATE: CAZIP CODE:
92308
CAPACITY:116CENSUS: 100DATE:
05/21/2026
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Iliana SilvaTIME COMPLETED:
02:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure residents received their medication in a timely manner
Staff are not meeting residents bathing needs
Staff released resident records without appropriate consent
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Magda Malcore conducted an unannounced visit to the facility to conclude the investigation on the above allegations. LPA identified self and met with Health & Wellness Director, Iliana Silva. The investigation consisted of interviews with pertinent parties, LPA observation, and document review.

Regarding allegation#1, staff did not ensure residents received their medication in a timely manner, interviews with five (5) staff and five (5) residents reveal that staff are ensuring residents receive their medication in a timely manner.

Regarding allegation#2, staff are not meeting residents bathing needs, interviews with five (5) staff and five (5) residents, reveal that staff are meeting resident's bathing needs.

Regarding allegation#3, staff released resident records without appropriate consent, interviews with five (5) staff and five (5) residents, reveal not enough evidence to corroborate that staff released resident records without appropriate consent.
***continued on LIC9099-C***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260430081726
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WHISPERING WINDS OF APPLE VALLEY ASSISTED LIVING
FACILITY NUMBER: 361880646
VISIT DATE: 05/21/2026
NARRATIVE
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Based on the Department's investigation, the allegations mentioned in this report are Unsubstantiated. An Unsubstantiated finding meaning that although the allegations may have happened are is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

An exit interview was conducted. A copy of this report was provided to Health & Wellness Director Silva at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Magda Malcore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2