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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361880735
Report Date: 07/30/2026
Date Signed: 07/30/2026 12:31:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2026 and conducted by Evaluator Eldin Serrano
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260326140754
FACILITY NAME:DELLA GUEST HOMEFACILITY NUMBER:
361880735
ADMINISTRATOR:MARY ROSE CABALINGFACILITY TYPE:
740
ADDRESS:16189 WESTLAND DRIVETELEPHONE:
(760) 596-1220
CITY:VICTORVILLESTATE: CAZIP CODE:
92395
CAPACITY:6CENSUS: DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Gloryanne Mangangey, AdministratorTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Staff financially abused resident in care
INVESTIGATION FINDINGS:
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On July 30, 2026, at 11:45 a.m., Licensing Program Analyst (LPA) Eldin Serrano conducted an unannounced complaint investigation to deliver the findings regarding the above allegation. LPA met with Administrator Gloryanne Mangangey and explained the purpose of the visit.

The investigation included interviews with the reporting party (RP), Resident 1 (R1), the administrator, facility staff, and other individuals with knowledge of the allegation. LPA reviewed facility records, resident records, financial documents, and other documentation relevant to the investigation.

Allegation: Staff financially abused resident in care

The reporting party alleged that R1 was being financially exploited by facility staff. Specifically, the reporting party stated that on March 27, 2026, JP Morgan Chase contacted the family regarding concerns of potential financial exploitation after a request was made to transfer approximately $1,000,000 from R1's account to the facility administrator, Mary Rose Cabaling. The reporting party further alleged that R1 had provided monetary gifts to facility staff and reported the concerns to Adult Protective Services on March 19, 2026, and the Victorville Sheriff's Office on March 20, 2026.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 56-AS-20260326140754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DELLA GUEST HOME
FACILITY NUMBER: 361880735
VISIT DATE: 07/30/2026
NARRATIVE
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During the investigation, LPA reviewed financial documentation establishing that Administrator Mary Rose Cabaling had been added as a joint tenant on R1's bank account while employed by the facility and serving as the facility administrator. Documentation reviewed by LPA verified the existence of the joint account. Interviews and records obtained during the investigation corroborated that the administrator had access to R1's financial account while R1 resided at the facility.

Title 22, California Code of Regulations, Section 87468.2(a)(26)(D), prohibits a licensee, or a spouse, domestic partner, relative, or employee of a licensee, from becoming or acting as a joint tenant on any account with a resident. The evidence obtained during the investigation established that the facility administrator became a joint tenant on R1's bank account in violation of this regulation. Additionally, LPA received confirmation from JPMorgan Chase fraud department supporting the reporting party's allegation that a request had been made to transfer approximately $1,000,000 from R1's account to the administrator, further demonstrating the administrator's involvement in R1's financial affairs. The transaction ultimately did not go through.

Based on interviews and documentary evidence obtained during the investigation, the preponderance of the evidence standard has been met. Therefore, the allegation that facility staff financially abused R1 is Substantiated.

An exit interview was conducted with Administrator Gloryanne Mangangey. This report LIC9099, LIC9099C, the attached LIC9099-D, and appeal rights were discussed and provided at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 56-AS-20260326140754
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DELLA GUEST HOME
FACILITY NUMBER: 361880735
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/13/2026
Section Cited
CCR
87468.2(a)(26)(D)
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Title 22, Division 6, Chapter 8 87468.2(a)(26)(D) – Additional Personal Rights of Residents in Privately Operated Facilities
(a)In addition to the rights listed in Section 87468.1, Personal Rights of residents in privately operated residential care facilities for the elderly shall have all of the following personal rights:
(26)To manage their financial affairs. A licensee shall not require residents to deposit their personal funds with the licensee. Except as provided for in approved continuing care agreements, a licensee,,,shall not do any of the following:(D)Become or act as a joint tenant on any account with a resident.This requirement is not met as evidence by:
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The licensee will submit to LPA the following:
1. Develop or revise a written policy prohibiting licensees, and all any employees from becoming joint tenants or engaging in prohibited financial relationships with residents.
2. Provide documented in-service training to all staff on residents' personal rights, financial protections, and Title 22 Section 87468.2(a)(26)(D).
3. Submit proof of completion of the above items to the Department by 8/13/26
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Based on interviews and review of financial records, the licensee failed to ensure compliance with residents' personal rights by allowing the facility administrator to become a joint tenant on Resident 1's bank account. This practice is prohibited by Title22,Section87468.2(a)(26)(D), and posed a personal rights and potential financial exploitation risk to Resident 1.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
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