361880786-3-5-2025-18-AS-KCLS-DEZKAW-20250322074433

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361880786
Report Date: 03/05/2025
Date Signed: 03/05/2025 03:29:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2021 and conducted by Evaluator Becky Mann

COMPLAINT CONTROL NUMBER: 18-AS-20210518090908

FACILITY NAME:	SOMERFORD PLACE-REDLANDS		FACILITY NUMBER:	361880786
ADMINISTRATOR:	TURNER, DANICA J		FACILITY TYPE:	740
ADDRESS:	1319 BROOKSIDE AVENUE		TELEPHONE:	(909) 793-9500
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	75	CENSUS: 44	DATE:	03/05/2025
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Heidi Charette, Administrator		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Resident sustained unexplained injuries while in care.
Facility is not following reporting requirements.
Facility is not sufficiently staffed to meet the resident's needs.
Facility staff is not properly trained.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Heidi Charette, Administrator and discussed the purpose of the visit. The investigation consisted of LPA pertinent record reviews and interviews with staff and residents.

The allegation that Resident sustained unexplained injuries while in care. Staff interviewed stated that they take the precautions to prevent residents from sustaining injuries while in care. Residents interviewed were not able to respond due to cognitive impairment.

The Facility is not following reporting requirements. Based on LPAs observations, interviews and record reviews with the current administrator Heidi Charette, the facility does follow reporting requirements. The allegation at the time of the incident there was not enough evidence to corroborate the allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Nedra Brown	TELEPHONE: (951) 202-5776
LICENSING EVALUATOR NAME: Becky Mann	TELEPHONE: 951-248-0306
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20210518090908

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: SOMERFORD PLACE-REDLANDS	FACILITY NUMBER: 361880786
	VISIT DATE: 03/05/2025

NARRATIVE

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The allegation that Facility is not sufficiently staffed to meet the resident’s needs. Based on LPA observations, interviews, and records reviews, the facility is sufficiently staff to meet the resident's needs. Interviews with staff stated that the facility is sufficiently staff to meet the resident's needs. Residents interviewed were not able to respond due to cognitive impairment.

The allegation that Facility staff is not properly trained. Based on LPA observations, interviews, and record reviews, the facility staff is properly trained. Interviews conducted with facility staff, all staff have received required trainings and certifications to provide proper care for residents. Residents interviewed were not able to respond due to cognitive impairment.

Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to the Heidi Charette, Administrator at the conclusion of the visit.

SUPERVISOR'S NAME: Nedra Brown	TELEPHONE: (951) 202-5776
LICENSING EVALUATOR NAME: Becky Mann	TELEPHONE: 951-248-0306
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2025

LIC9099 (FAS) - (06/04)

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