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13 | Licensing Program Analyst (LPA) Magda Malcore conducted a 10-Day complaint investigation at the facility. LPA Malcore met with Dietary Supervisor Maria Carrillo Molina an discussed the purpose of the visit. The investigation consisted of facility tour, interviews, obtaining and reviewing pertinent files and documents.
Regarding the allegation that staff do not ensure safe personal hygiene while in the kitchen, LPA toured the kitchen and observed all staff in the kitchen wearing mask, gloves, and hair nets. LPA did not observed any food left out and open. The kitchen was free of odors, kitchen counters and floors were clean. LPA reviewed staff files which reveal that staff is trained in safety protocals. Staff interviews deny that staff do not ensure safe personal hygiene while in the kitchen. Three (3) out of four (4) residents interviewed stated they have not witnessed staff not using safe personal hygiene while in the kitchen.
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