361880991-1-14-2026-56-AS-EMAN-DQTTJB-20260130134605

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361880991
Report Date: 01/14/2026
Date Signed: 01/14/2026 11:06:00 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Raquel Hernandez

COMPLAINT CONTROL NUMBER: 56-AS-20251209091846

FACILITY NAME:	BEST CARE GUEST HOME		FACILITY NUMBER:	361880991
ADMINISTRATOR:	GARCIA, RICHIE		FACILITY TYPE:	740
ADDRESS:	817 S OAKS AVENUE		TELEPHONE:	(909) 638-8871
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	14	CENSUS: 12	DATE:	01/14/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Staff Rosario Dalusung		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Staff does not ensure resident's medical needs are met.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Raquel Hernandez conducted an unannounced visit for the purpose of delivering findings for the above allegations. LPA met with Staff Rosario Dalusung and explained today's visit. LPA contacted Administrator Richie Garcia and went over purpose of today's visit. Administrator was unable to come to facility.

For the allegation, Staff does not ensure resident's medical needs are met. LPA conducted an interview with Resident #1 (R1). R1 indicated the need for medical services and was denied which led to R1 calling emergency services independently. LPA spoke with Administrator Richie Garcia who reported to not call emergency services due to no emergency being presented.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 56-AS-20251209091846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BEST CARE GUEST HOME	FACILITY NUMBER: 361880991
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/14/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/21/2026 Section Cited CCR 87468.1(a)(2)	1 2 3 4 5 6 7	87468.1 Personal Rights of Residents in All Facilities (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.	1 2 3 4 5 6 7	Licensee confirmed to understand regulation cited and stated to ensure all residents are given appropriate medical treatment when needed. Plan of Correction (POC) will be cleared.
	8 9 10 11 12 13 14	Based on observation and interviews, the licensee did not comply with section cited above by not ensuring Resident #1 (R1) was given appropriate medical services, which poses a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Raquel Hernandez

COMPLAINT CONTROL NUMBER: 56-AS-20251209091846

FACILITY NAME:	BEST CARE GUEST HOME		FACILITY NUMBER:	361880991
ADMINISTRATOR:	GARCIA, RICHIE		FACILITY TYPE:	740
ADDRESS:	817 S OAKS AVENUE		TELEPHONE:	(909) 638-8871
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	14	CENSUS: 12	DATE:	01/14/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Administrator Richie Garcia		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Staff does not ensure resident's bathing needs are met.

INVESTIGATION FINDINGS:

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For the allegation, Staff does not ensure resident's bathing needs are met. LPA conducted (1) resident interview and (2) staff interviews. Interviews revealed facility staff do ensure resident's bathing needs are being met.

Based on the evidence gathered during today’s investigation, the allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and this report (LIC9099A) along with other reports were discussed and provided to Administrator Richie Garcia.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 4

Control Number 56-AS-20251209091846

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BEST CARE GUEST HOME	FACILITY NUMBER: 361880991
	VISIT DATE: 01/14/2026

NARRATIVE

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Based on the evidence gathered during today’s investigation, the one (1) allegation listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegation are valid because the preponderance of evidence the standard has been met.

During today’s visit, one (1) deficiency was cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) and LIC9099D was discussed and provided to Administrator Richie Garcia along with a copy of the appeal rights.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Raquel Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4