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13 | Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Kory Medina, Assistant Administrator and discussed the purpose of the visit. The investigation consisted of LPA observations, pertinent record reviews and interviews with staff and clients.
The allegation that staff handled client in a rough manner. LPA interviewed five (5) staff and they denied handling a client in a rough manner. The five (5) staff have not witnessed a client being handled in a rough manner. Client #1 (C1) stated that they have not been handled in a rough manner by staff.
Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report was provided to Kory Medina, Assistant Administrator at the conclusion of the visit. |