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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361881023
Report Date: 01/14/2026
Date Signed: 01/14/2026 01:19:37 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2025 and conducted by Evaluator Paola Guerrero
COMPLAINT CONTROL NUMBER: 56-AS-20250730162440
FACILITY NAME:OAK HILLS RANCH RESIDENTIALFACILITY NUMBER:
361881023
ADMINISTRATOR:WALKER, JR., DANAFACILITY TYPE:
737
ADDRESS:10268 FREMONTIA DRIVETELEPHONE:
(909) 343-4004
CITY:OAK HILLSSTATE: CAZIP CODE:
92344
CAPACITY:4CENSUS: 4DATE:
01/14/2026
UNANNOUNCEDTIME BEGAN:
09:55 AM
MET WITH:Dana Jr Walker- Administrator TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff used excessive force on client.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Dana Jr Walker and explained the purpose of the visit regarding the allegations listed above.

First allegation: Staff used excessive force on client. Regarding the allegation stated above LPA conducted an interview with Staff #1, LPA went over the alleged allegation with S#1 and S#1 informed LPA that on 7/23/2025 Client #1 eloped from the facility and did not comply with staff and proceeded to walk towards busy highway and yelling at incoming vehicles. S#1 stated that due to the safety and high risk of the client Crisis Prevention Intervention (CPI) was enforced. Furthermore, Staff #1 informed LPA that no injuries were reported and no medical assistance was needed for C#1 after the use of CPI that was conducted on 7/23/2025. LPA conducted interviews with C#2-4 regarding the alleged allegation and all clients denied witnessing staff utilize excessive force on clients in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250730162440
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: OAK HILLS RANCH RESIDENTIAL
FACILITY NUMBER: 361881023
VISIT DATE: 01/14/2026
NARRATIVE
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LPA conducted interviews with Staff #1-7 LPA went over the alleged allegation with staff and all staff denied utilizing excessive force of client[s] other than CPI. In addition, S#1-7 also denied wrongfully using CPI, as all staff indicated that they are all trained and certified to manage crisis and challenge behaviors pertaining to all clients in care. LPA conducted a review of records and observed all CPI-Certification Cards to be current. In addition, during review of records LPA observed that the facility conducts 20-minute CPI trainings every month based on Department of Developmental Services Requirements. Based on corroborating evidence the department has determined that the above allegations are Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to

Facility Administrator Dana Jr Walker at the end of the visit.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2