361881052-7-9-2025-56-AS-KCLS-DK4VT5-20250731164235

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 361881052
Report Date: 07/09/2025
Date Signed: 07/09/2025 10:00:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Eldin Serrano

PUBLIC

COMPLAINT CONTROL NUMBER: 56-AS-20250319104445

FACILITY NAME:	VIEW CREST HOME		FACILITY NUMBER:	361881052
ADMINISTRATOR:	CARR, ERICA SHARDE		FACILITY TYPE:	735
ADDRESS:	17641 VIEW CREST COURT		TELEPHONE:	(818) 309-7821
CITY:	VICTORVILLE	STATE: CA	ZIP CODE:	92395
CAPACITY:	4	CENSUS: 2	DATE:	07/09/2025
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Reba Jordan, Administrator		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staffs are using marijuana at the facility.
Clients Personal & Incidental (P&I) were not provided on time.
Food supply is inadequate at the facility.
Administrator rarely visits the facility.

INVESTIGATION FINDINGS:

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On 7/9/2025 at 9:05 AM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to deliver the findings of the above allegations. LPA Serrano met with administrator Reba Jordan to explain the purpose of the visit. The investigation consisted of file review, interview with relevant parties as well as facility observation.

Allegation #1: Staff are using marijuana at the facility. – Based on interviews with facility staff, and client #1, there is insufficient evidence to support that staff are using marijuana at the facility. Client #2 was not interviewed due to being unable to communicate verbally. There are no witnesses or evidence to corroborate this allegation.

Allegation #2: Clients Personal & Incidental (P&I) were not provided on time. Based on staff interview and file review, the LPA was unable to corroborate the allegation. LPA was provided with a schedule of when the P&I monies are received by the licensee from the bank and then it is given to the clients. An interview with client #1 revealed that clients receive P&I monies each month on time.

*** Continuation in LIC9099C ***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20250319104445

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: VIEW CREST HOME	FACILITY NUMBER: 361881052
	VISIT DATE: 07/09/2025

NARRATIVE

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Allegation #3: Food supply is inadequate at the facility. Based on observation of the refrigerator and food pantry including 72-hour emergency backpacks, food and water, the facility has adequate food for the clients in care. LPA was unable to corroborate the allegation.

Allegation #4 Administrator rarely visits the facility. - Based on interviews with facility staff and client(s) in the facility as well as file review of the facility’s staffs roster/schedule the administrator is visiting the facility as required. Client #1 reported that the administrator visits the facility almost every day. Interviews also revealed that in the absence of the administrator there is an assigned designated staff person to fill in. The information received during the investigation did not corroborate with the allegation.

Based on interviews conducted and the evidence, the allegations mentioned above are Unsubstantiated. A finding that the complaint is Unsubstantiated means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099, was discussed and provided to administrator Reba Jordan.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025

LIC9099 (FAS) - (06/04)

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