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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361881052
Report Date: 10/28/2025
Date Signed: 10/28/2025 02:08:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Eldin Serrano
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20251015141235
FACILITY NAME:VIEW CREST HOMEFACILITY NUMBER:
361881052
ADMINISTRATOR:REBA JORDANFACILITY TYPE:
735
ADDRESS:17641 VIEW CREST COURTTELEPHONE:
(818) 309-7821
CITY:VICTORVILLESTATE: CAZIP CODE:
92395
CAPACITY:4CENSUS: 1DATE:
10/28/2025
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Reba Jordan, AdministratorTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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9
Staff physically abuse client.
Staff left client unattended.
INVESTIGATION FINDINGS:
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On 10/28/2025 at 1:25 PM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to investigate and deliver the findings of the above allegations. LPA Serrano met with administrator Reba Jordan to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staff and residents as well as facility observation.

Allegation #1: Staff physically abuse client. – Based on information received during staff interviews, 2 out of 2 staff stated that no staff physically abuse any client in care. Client #2 (C2) stated that Client #1 (C1) tends to make things up and C1 is not nice to the staff. Based on the interview with outside source eye witness it collaborated with the statement provided by Staff #1 (S1) that C1 was physically harming themselves by banging themselves on the front door outside wall. LPA was unable to corroborate the allegation.

Allegation #2: Staff left client unattended. - Based on interviews with residents and staff, all of them revealed that the facility staff did not leave the clients in care unattended. C1 and C2 both stated that the staff are always there 24/7 to attend to them. LPA was unable to corroborate the allegation

*** Continuation in LIC9099C ***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20251015141235
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: VIEW CREST HOME
FACILITY NUMBER: 361881052
VISIT DATE: 10/28/2025
NARRATIVE
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Information received during investigation LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to Administrator Reba Jordan
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2