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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 361881162
Report Date: 05/07/2026
Date Signed: 05/07/2026 03:24:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2026 and conducted by Evaluator Paola Guerrero
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260501101218
FACILITY NAME:OAKMONT OF CHINO HILLSFACILITY NUMBER:
361881162
ADMINISTRATOR:MEDRANO, JANETHFACILITY TYPE:
740
ADDRESS:14837 PEYTON DRIVETELEPHONE:
(909) 606-3010
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:170CENSUS: 136DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
01:07 PM
MET WITH:Janet MedranoTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff are not providing adequate food service to residents resulting in sickness
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Paola Guerrero arrived at the facility to deliver investigative findings. LPA met with Facility Administrator Janeth Medrano and explained the purpose of the visit regarding the allegations stated above.

First allegation: Staff are not providing adequate food service to residents resulting in sickness. Regarding the allegation stated above, LPA conducted interviews with Residents #1-5, regarding the alleged allegation and Residents #1-5 informed LPA that they have not been served food that is raw, cold, or not cooked thoroughly. Residents #1-5 also denied getting sick or food poisoning due to the food. LPA conducted interviews with Staff #1-5 regarding the alleged allegation and Staff #1-5 informed LPA that it was reported that residents did fall sick however, it was not due to food poising but rather the stomach flu which was reported to Community Care Licensing and Department of Public Health. Staff #1 informed LPA that last symptoms were reported on 4/30/2026.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260501101218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: OAKMONT OF CHINO HILLS
FACILITY NUMBER: 361881162
VISIT DATE: 05/07/2026
NARRATIVE
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Based on corroborating evidence LPA has determined that the above allegation is Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Janeth Medrano.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Paola Guerrero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2