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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364700105
Report Date: 05/24/2023
Date Signed: 05/24/2023 02:59:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2022 and conducted by Evaluator Ramsey Chimienti
COMPLAINT CONTROL NUMBER: 47-HC-20220517161804
FACILITY NAME:SMART CHOICEFACILITY NUMBER:
364700105
ADMINISTRATOR:ROBERT ROPOZAFACILITY TYPE:
300
ADDRESS:7908 SAN GORGONIO STTELEPHONE:
(909) 941-4663
CITY:FONTANASTATE: CAZIP CODE:
92336
CAPACITY:CENSUS: DATE:
05/24/2023
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Robert RopozaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
HCAs do not have proper training.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/24/23, Analyst Ramsey Chimienti arrived at the business address for Smart Choice Home Care. Analyst Chimienti introduced himself and was greeted by Robert Ropoza. Analyst explained that he was there to investigate the above complaint allegation. Analyst Chimienti interviewed Mr. Ropoza regarding caregiver training, and supervision of caregivers. Analyst Chimienti also reviewed all personnel files to ensure licensing requirements. No deficiencies were found during the file review. Furthermore, the personnel documentation demonstrated that HCA staff are properly trained prior to contact with clients and are provided the required amount of training hours to meet licensing requirements. Based on interviews and evidence obtained, the Analyst concluded that there was not conclusive evidence to substantiate the allegation of the Home Care Organization (HCO) 1) Working HCAs without proper training. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was completed with Mr. Ropoza and copy of report and appeal rights were emailed to licensee.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ramsey Chimienti
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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