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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364700117
Report Date: 09/03/2025
Date Signed: 09/03/2025 10:55:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2025 and conducted by Evaluator Jane Cong-Huyen
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20250702150058
FACILITY NAME:A RAINBOW OF CARE, HCFACILITY NUMBER:
364700117
ADMINISTRATOR:CARTER, REGINAFACILITY TYPE:
300
ADDRESS:1525 S GROVE AVE #10TELEPHONE:
(909) 781-6744
CITY:ONTARIOSTATE: CAZIP CODE:
91762
CAPACITY:CENSUS: DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Louis Hobbs - DesigneeTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
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8
9
HCO is not providing services to client as contracted.

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 3, 2025, Home Care Services Branch (HCSB) Enforcement Analyst (EA) Jane Cong-Huyen arrived at the business office of A Rainbow of Care located at new location 517 N. Mountain Ave. Upland, CA 91786 for the purpose of delivering the finding of a complaint. EA met with designee,Louis Hobbs.
It was alleged that Home Care Organization (HCO) did not provide services to client as contracted.
Based on Interviews conducted and records reviewed; it was discovered during the investigation, the client's family paid for care services for a certain period of time, but the family cancelled the services prior to the end of the initial paid period for services. Services was not provided for the remainder of the time due to the cancelation of services, but evidence showed the HCO had reimbursed the client back the amount owed for the remainder of the service time. Although the allegation may occurred or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated. No violations cited during this visit. Exit interview conducted and a copy of this report and appeal rights was emailed to licensee, Regina Carter.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Jane Cong-Huyen
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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