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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364803073
Report Date: 03/20/2023
Date Signed: 03/20/2023 12:06:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2023 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230111085401
FACILITY NAME:CAMPOS FAMILY DAY CAREFACILITY NUMBER:
364803073
ADMINISTRATOR:CAMPOS, CHARLENE & LUISFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 862-9324
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:14CENSUS: 10DATE:
03/20/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Charlene CamposTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Licensee is using garage as primary care area for daycare children
Licensee does not provide comfortable accommodation for daycare children
INVESTIGATION FINDINGS:
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On 03/20/20233 at time listed am Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. Allegations of this complaint were received by Licensing on 01/11/2023. LPA was granted entry to the facility and met with Licensee, Charlene Campos.

The following was alleged: Licensee is using garage as primary care area for daycare children and Licensee does not provide comfortable accommodation for daycare children. It was alleged the Licensee uses the garage as the primary area of the day care and children must stay in the garage, only being allowed to lay down, or sit on the ground with no activities.

On 01/18/2023, LPA Giese made an unannounced visit to the facility. LPA reviewed records/documents, interviewed Licensee, staff, school aged children in attendance, and made direct observations of the facility and garage. At the time of this visit, LPA observed 12 children in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20230111085401
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CAMPOS FAMILY DAY CARE
FACILITY NUMBER: 364803073
VISIT DATE: 03/20/2023
NARRATIVE
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Based on LPAs direct observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations, Licensee is using garage as primary care area for day care children and Licensee does not provide comfortable accommodation for day care children, are found to be SUBSTANTIATED. Please see attached LIC9099D for Type A deficiency cited.


An exit interview was conducted, A copy of this report and appeal rights were given to the Licensee during this inspection on 03/20/2023.

LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility. Licensee understands that the Notice of Site Visit must remain posted for the next 30 days along with a copy of all Type A deficiencies cited during this inspection. A copy of all Type A deficiencies cited during this inspection must also be immediately (within 24 hours of child’s next day in care) given to the parents of all children enrolled in the childcare facility and any children enrolled into the childcare facility over the next 12 months (at the time of enrollment). Licensees are required to have all parents sign and date the Acknowledgement of Receipt of Licensing Reports (LIC9224) and maintain a copy in each child’s file. A copy of this report, LIC9224 and Appeal Rights (LIC9058) were provided during this inspection.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2023
LIC9099 (FAS) - (06/04)
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Citations on this Visit Report are Under Appeal!

Control Number 09-CC-20230111085401
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CAMPOS FAMILY DAY CARE
FACILITY NUMBER: 364803073
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
03/21/2023
Section Cited
CCR
102423(a)(2)
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged…These rights include, but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.

This was not met as evidenced by:
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Licensee will immediately cease ALL usage of the garage for day care purposes. Children shall be offered safe, comfortable and healthful accommodations within the on-limits space of the interior of the facility. Within the next 24 hours, Licensee will submit to LPA a declaration of understanding and written statement acknowledging the cessation
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Based on LPA observations and interviews, Licensee utilizes their garage as primary care space for day care children, not the interior of the home. Children eat and sleep in the garage and have to sit, stand, or lay on the ground during activities. This is an immediate health safety and personal rights risk to children in care.
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of garage usage for day care purposes. Additionally, Licensee will submit a new facility sketch listing garage off-limits and on-limits areas of facility.

An Informal Office Conference will be held with CCLD Management and LPA at a later date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 7
Control Number 09-CC-20230111085401
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CAMPOS FAMILY DAY CARE
FACILITY NUMBER: 364803073
VISIT DATE: 03/20/2023
NARRATIVE
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During this initial visit, it was disclosed by Licensee and facility staff the facility utilizes its attached garage as the primary care area for all of the children in attendance. Staff stated the downstairs of the home is accessible to the children in care; however, the garage is the area of the home that has all of the day care items such as toys, activities, art supplies, television, and video games. It was further disclosed that children will eat and nap in the garage area as well.

LPA interviewed four school aged children at time of this visit. Children interviewed corroborate statements from Licensee and staff that the garage is the primary care location of the facility. Children stated the interior of the home is only utilized in the morning prior to the children going to school. Upon returning to the facility after school, children stated they stay in the garage area with the other children in attendance until they are picked up by their parent/guardians. Children stated the younger children in care stay in the garage all day.

Children interviews further disclosed the garage area of the home can get be uncomfortable at times due to how load the noise levels can get and its temperature depending on the weather. Children disclosed the garage offers games, art supplies, a television and video games; however, children often sit on the floor/ground during these activities.

LPA made a subsequent unannounced visit to the facility on 02/07/2023. At time of this visit, LPA was granted entry by Licensee and observed eight children in care. LPA toured the facility and made direct observations of the facility’s garage area. During this visit and previous visit 01/18/2023, LPA observed children in care in the garage area only and not in the interior of the home. LPA observed children exit the garage area, use the restroom adjacent to the garage entrance, and return to the garage area.

At time of both visits, children were observed walking about the interior of the garage or sitting on the floor. The entire flooring area of the garage is epoxy coated concrete, the only soft surfaces observed in the garage available for children to utilize are rugs and small padded floor mat, the padded mat observed to be too small to accommodate all of the children in care to stand or sit on at once.

LPA also observed the noise levels of the garage. When approaching the facility entrance from the driveway LPA could hear children within the garage and while conducting a walk through of the facility noise levels in the garage would be audible throughout the home.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2023
LIC9099 (FAS) - (06/04)
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