364804211-8-10-2026-09-CC-GSEA-DWUTPW-20260811145502

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804211
Report Date: 08/10/2026
Date Signed: 08/10/2026 10:18:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Aman Lama

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260702081731

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804211
ADMINISTRATOR:	MELINDA GASKIN		FACILITY TYPE:	850
ADDRESS:	2140 SOUTH EUCLID AVENUE		TELEPHONE:	(909) 983-5007
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	96	CENSUS: 47	DATE:	08/10/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Jennifer Deluna, facility representative		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff do not prevent daycare children from engaging in inappropriate behavior

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegation. A previous inspection was conducted on 07/08/2026.

LPA met with the facility representative, Jennifer Deluna, and informed them of the purpose of this visit. LPA toured the facility and took census. LPA met with facility representative, to deliver findings.

During the complaint investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. The allegation under investigation was: Staff do not prevent daycare children from engaging in inappropriate behavior.

SEE LIC9099C…………………

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260702081731

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804211
	VISIT DATE: 08/10/2026

NARRATIVE

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It was alleged that staff do not prevent daycare children from engaging in inappropriate behavior. Specifically, it was reported that one daycare child touched another daycare child inappropriately, resulting in the alleged victim child to become more reserved.

During interviews with relevant parties, it was reported that this allegation was brought to the attention of staff, and that the matter was investigated. Staff reported that, based on their investigation, they did not substantiate that the alleged incident occurred. However, interviews also disclosed that staff did hear the victim child say the other child’s name. Although the alleged victim child is verbal, the child is difficult to understand and has limited ability to articulate or communicate events.

The information obtained through interviews is inconsistent regarding the alleged incident. While there was information indicating that the alleged victim child identified the other child by name, there was insufficient information to establish the allegation occurred. Therefore, the allegation is determined to be UNSUBSTANTIATED.

An unsubstantiated finding indicates that, although the alleged incident may have occurred, there is insufficient evidence to establish, by a preponderance of the evidence, that the alleged violation took place.

An exit interview was conducted with the facility representative, Jennifer Deluna. Appeal rights were discussed and provided, a copy of this report was issued, and a Notice of Site (NOS) Visit was also provided.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026

LIC9099 (FAS) - (06/04)

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